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How Maintenance Management Is Improving Tenant-Landlord Communication

October 12, 2020

Along with rent collection, managing rental maintenance is an indispensable part of a landlord's responsibility and, at the same time, one of the most stressful parts of owning a property- especially when it comes to urgent home repairs like a leaky pipe or a running toilet. But tenants expect their landlord to provide liveable housing conditions, handle home repairs, and resolve urgent maintenance issues quickly and efficiently. 

Though more than 40% of tenants aren’t satisfied with their rental maintenance, the majority of renters don’t have any major complaints regarding the quality of maintenance management and the way their property is maintained. 

That’s probably because most landlords know about the effectiveness of using maintenance management systems and the benefits when it comes to tenant satisfaction. Whether it’s a built-in service or a separate management tool, online maintenance management is a great way to tackle home maintenance and prevent costly repairs that might occur in the long run. 

How is maintenance related to communication? 

Clear communication is the key not only to business success as a whole, but also to successful rental maintenance. Simply put, if you’re managing your rental remotely and for any reasons you cannot receive a full description of what is broken or what needs to be renovated in the rental, you’re unlikely to promptly resolve the issue or be able to explain it to your service professional. Without a detailed description, you won’t be able to evaluate the scale of the problem and add the work order to your business calendar to stay organized. 

According to recent data from a TenantCloud Twitter poll, most landlords delegate maintenance-related tasks to service professionals, while 28% of them consider themselves maintenance gurus: 

TenantCloud Twitter Poll

To build a trusting relationship with your tenants, all you need to do is to make sure the property is safe and well-maintained, while promptly addressing maintenance requests. The truth is, if you regularly postpone non-emergency home repairs, negative feedback at the end of the tenancy is almost guaranteed. And establishing a good reputation as a landlord is what helps attract more quality prospects to your vacant units and thus reduce tenant turnover. 

What is TenantCloud maintenance management? 

TenantCloud provides great functionality for maintenance management that makes the whole process of maintaining rental properties more optimized and less troublesome. It allows tenants to share issues, follow up on the progress of the repair, and send pictures and videos to better describe the problem. It also eliminates the multiple phone calls that are often needed to resolve an issue. Plus, landlords have the option to manage invoices linked to specific maintenance requests and keep all the accounting data in one place. 

Beyond that, Maintenance Request chat makes it possible for connected users to discuss work orders and attach images of the issues. Storing all the information regarding home repairs throughout the duration of the tenancy helps landlords to see if it’s time to do any renovations or whether the renters are taking good care of the property. Either way, it provides a better picture of what is going on in a rental. 

How well do you get along with your tenants? Does the effective maintenance management have anything to do with that?