Why submit maintenance requests online
Save time by managing all requests from your phone
Manage all communication and scheduling in one place
Keep track of all expenses and materials used
Allow tenants to check on the status of their issue
With tenantcloud maintenance requests you can:
Get Video and Picture Requests from Tenants
The ability for tenants to share the issue with you and include pictures and videos help narrow down the problem faster, so you don’t have to drive there yourself. Tenants can see the status and communicate without ever having to make a phone call. Landlords, tenants and service professionals can all coordinate for the best time if a visit for repair is needed.
Connect with Service Pros
You can fix the issue yourself or assign it to a service professional. In case you assign it to a service pro, they will be notified and get access to the request as well. If you don’t have the right person in your TenantCloud list, add them manually by clicking “Create new professional.” This allows you to share an issue with your handyman with an easy click of a button.
Instead of tiresome phone calls, texts and emails, TenantCloud allows to message with tenants and service pros right within the maintenance request, so they can connect and get the problem solved without having to bother you. If you are interested in the issue, you have easy access to read or chat with the tenant and service pro as well.
Landlords can create invoices linked to the maintenance request number, and all the transactions related to the maintenance request will be shown on its preview page. The request can be shared with multiple tenants on the lease or unit. This allows landlords to keep track of all their expenses in connection to each maintenance request.
What our users think:
Landlords assign 68% of maintenance requests to their service pro right after receiving them.promo.GET_STARTED
Tenants get their own portal to pay rent and it goes right to my bank account. The only time I go to the site is when I get an email maintenance request, which I hit a button and send it to a guy that I use to do maintenance. It keeps track of all my accounting and information on its own. This is unbelievable. Four months and loving it.