For Tenants

Getting started is simple! As a tenant, your Renter Profile is your all-in-one tenant portal where you can manage your rental life - from signing lease agreements online and paying rent payments to submitting maintenance requests and messaging your landlord.

You can join TenantCloud's property management software in two ways:

• By invitation: If your landlord sends you an invite, just follow the link in your email to set up your account and connect with them.
• On your own: You can create a free account anytime without a landlord. During setup, you’ll be asked some questions to help tailor your needs and connect you with available rentals.

Once connected, you’ll be able to sign leases, upload or purchase renter’s insurance, track rental history, and even complete your move-in checklist all in one platform. You can log in via computer browser or the TenantCloud tenant app.

Applying for a rental through the TenantCloud tenant portal is easy. Your landlord can send you a direct application link, or you can browse available listings through TenantCloud’s rental search and apply online.

Once you find the property, click “Apply to this listing” and complete the required information. If there’s an application fee, you’ll be able to pay it online (via credit/debit card if the landlord has enabled online payments) or follow the landlord’s instructions for offline payment. Be sure to check the disclaimer box before submitting.

If you’re applying with roommates or family members, you can add co-applicants who will then receive their own link to complete their application. When it's ready, each party can sign lease agreements via e-signature in minutes.

Keep in mind: Rental applications left in “Draft” status are only saved for 5 days, so don’t forget to finish and submit!

Yes! With the TenantCloud tenant portal, you can pay rent online using several secure and convenient options. Tenants can even build their credit history by enabling Rent Reporting and enjoy free ACH payments once enrolled.

• Online rent payments via debit/credit card: Pay securely with a preferred credit or debit card and track all transactions in one place. To enable this option, go to your Tenant Portal, select Payments, and choose Add Payment Method. Enter your card details, save them, and you’ll be ready to pay rent directly through your account.
• Online rent payments via ACH: Use your bank account for easy, free, and reliable transfers. To set up ACH payments, go to Payments, select Add Payment Method, and choose Bank Account (ACH). Enter your routing and account number, and verify your account.
• Auto pay: Never worry about late fees again with recurring payments. Once you’ve added a payment method (card or ACH), go to your Payments section, turn on Auto Pay, and select the recurring date. Your rent will be automatically deducted each month, so you’ll never miss a due date.
• Rent Reporting: Build your credit history with on time rent payments. With Rent Reporting enabled, your rent payments are reported to major credit bureaus, helping you strengthen your credit score without taking on debt.

No, downloading the app isn’t required. TenantCloud rental property management software works great on desktop and mobile devices, so you can log in and manage your rental account anytime, anywhere.

That said, the free TenantCloud Tenant App makes the experience even more convenient. With the app, renters can:

• Find and apply to rentals from their phone to save time.
• Add and manage utilities directly in their account.
• View and pay invoices quickly and securely.
• Communicate with landlords in real time through in-app messaging.
• Submit and track maintenance requests without the hassle of phone calls or emails.

Check tenant screening statuses, add listings to favorites, set up autopay, and even more! The TenantCloud Tenant App is available for free on Google Play and the App Store, so you can handle your rental needs all in one place.

No worries, you can still invite your landlord to join TenantCloud property management software for free. Simply enter their email when you sign up, and we’ll send them an invitation to connect with you on the platform.

Even if your landlord isn’t on TenantCloud yet, you can still use your tenant portal to:

• Keep track of rent payments and expenses.
• Store important rental documents in one place.
• Manage your utilities and reminders.

Once your landlord joins, you’ll unlock even more features like direct messaging, online payments, and maintenance requests - all in one rental property management software.

Tenants can request maintenance online as long as they are connected with their landlord or property manager and have an active lease.

To submit a request:

• From the Dashboard: Click the Request repair button in the upper right corner.
• From the Requests page: Click + Add request in the upper right-hand corner.

When creating a request via your tenant portal, you can:

• Select a maintenance category and sub-category
• Provide a detailed description of the issue
• Upload up to 10 photos or a 15-second video to better illustrate the problem (supported file types: jpg, png, pdf, doc, xls, gif, bmp, tif, txt)
• Add a custom title, select the property location, set a preferred visit day and time, and indicate if entry is allowed when you’re absent
• Set the priority level

Once submitted, your landlord receives a feed and email notification. You can also print or download your request as a PDF from the Actions menu in your tenant portal.

Yes! TenantCloud property management software makes it easy for tenants to get renter’s insurance directly on the platform. You can either purchase a new policy through our integrated insurance providers or submit details from an existing policy.

With renter’s insurance via TenantCloud property management software, you can:

• Meet your lease requirements quickly and securely
• Keep all insurance information in one place with your rental account
• Provide proof of coverage to your landlord with just a few clicks

This ensures your lease compliance is handled seamlessly and your coverage is always up to date.