Last Modified: February 20, 2019
TenantCloud, LLC (“us”, “we”, or “our”) operates this website and the TenantCloud mobile application (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, or other information such as IP address and geolocation.
We collect your email address in order to set up an account and your IP address in order to verify location.
Examples of other information we store include, but are not limited to, demographic information such as postcode, preferences and interests, other information related to customer surveys and/or offers, IP address.
We collect this Personal Information for the purposes of taking steps to carry out or perform our contractual obligations with you and for our legitimate purpose of enhancing the Services including for the following reasons:
- Providing and improving the Service;
- Identifying and communicating with you;
- Internal record keeping;
- Payment and transaction-based fraud-prevention to protect you, your tenants, owners, service professionals you engage with and other TenantCloud users;
- Existing fraud prevention, which helps protect your listing from others copying and stealing the listing;
- Sending you promotional emails about new products, special offers or other information which we think you may find interesting using the e-mail address you provided;
- Customizing the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We may use your Personal Information for our legitimate purpose of contacting you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Compliance with Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to pursue our legitimate interest of complying with the law and the reasonable requests of law enforcement or of protecting the security or integrity of our Service.
We will keep your Personal Information only for as long as necessary to fulfill our legitimate purposes for which we are processing your Personal Information unless the law permits or requires us to retain such Personal Information longer. For example, we might need to keep your Personal Information for quality assurance of the service we have provided or to defend future legal claims.
Links to other websites
The security of your Personal Information is important to us, and we strive to implement appropriate technical and organizational measures to ensure a level of security appropriate to risk of unauthorized access, destruction, use, modification, or disclosure, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for your rights and freedoms.
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of Personal Information we have collected from you.
In some regions, such as the EU (European Union), you may have certain rights in relation to your Personal Information, including the right to:
- Request access to and obtain a copy of your Personal Information;
- Request rectification of your Personal Information if it is no longer accurate or erasure of your Personal Information if our retention is no longer necessary for the purposes for which it was collected;
- Restrict or object to the processing of your Personal Information in certain circumstances; and
- Data portability (if applicable).
If you wish to exercise any of your rights in relation to your Personal Information please send your request to us using the details set out in the “Contact Us” section below. We will consider and act upon any request in accordance with the applicable data protection laws.
We will not sell, distribute or lease your Personal Information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Data correction and deletion
You have the right to access data, request changes, deletions and corrections.
You may request details of Personal Information which we hold about you. A small fee will be payable. If you would like a copy of the information held on you please contact us. We will provide all your information within 30 days.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
International Privacy Laws
Our Cookies Policy explains what cookies are, how we use them and your choices regarding cookies.
What are cookies
Cookies are a common feature used on almost all websites. Cookies are small text files sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows TenantCloud or a third party to recognize you and make your next visit easier and TenantCloud more useful for you.
When you use and access TenantCloud, we may place a number of cookie files in your web browser. Both session and persistent cookies are used to run TenantCloud.
- to enable certain functions of TenantCloud;
- to provide analytics and understand how you use our site;
- to store your preferences;
- to enable advertisements delivery, including behavioral advertising.
Two types of cookies are used on TenantCloud:
We use essential cookies to authenticate users, keep them logged in, and prevent fraudulent use of user accounts.
We also use essential cookies to get usage statistics of the site.
In addition to our own cookies, we may also use various third-party cookies to deliver advertisements for our service across the web. The advertising techniques we use do not collect personal information such as your name, email address, postal address or phone number.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
List of cookies files we use on tenantcloud.com
Essential cookies we use:
Third-party cookies we may use:
Attn: Customer Satisfaction Officer
Address: 1221 S MoPac Expy, Austin, TX 78746
E-mail address: firstname.lastname@example.org