Terms and Conditions

Last Update on June 1, 2025
 

THESE TERMS AND CONDITIONS CONTAIN AN ARBITRATION PROVISION AND WAIVERS OF ANY RIGHT TO A JURY TRIAL OR TO BRING A CLAIM ON A CLASS BASIS. PLEASE REVIEW "ARBITRATION AGREEMENT & WAIVER OF CERTAIN RIGHTS" SECTION FOR DETAILS.


TenantCloud, LLC and/or its affiliates ("us", "we", "our", "TenantCloud") operate the "TenantCloud"-branded service, which includes the website www.tenantcloud.com (and any subdomain thereof), the "TenantCloud"-branded mobile application and any other website or mobile application operated by us that makes these Terms and Conditions available via link or otherwise (collectively, the "Service"). By using or accessing the Service, you acknowledge that you agree to and are subject to the following terms and conditions (these "Terms"), as well as our and any additional terms and conditions that we may provide, including in connection with your access to or use of specific products and services we may offer or make available to you (collectively, the "Additional Terms"). If you do not fully agree to these Terms and the Privacy Policy, and, where applicable, the Additional Terms, you are not authorized to access or otherwise use the Service. If you are using the Service on behalf of an entity, (a) you represent and warrant that you are authorized to bind such entity to such terms, and (b) as used herein, "you" shall be deemed to include such entity. Under these Terms, "use" or "access" of the Service specifically includes any direct or indirect access or use of the Service or any cached version of the Service and any direct or indirect access or use of any information or content on the Service, regardless of how obtained. You should read through all of these Terms carefully. These Terms constitute a legally binding agreement between you and TenantCloud. You are not authorized to use the Service unless you are at least 18 and able to enter into legally binding contracts. We do not knowingly collect the information of anyone under the age of 18. If you arrived on the Service after having been redirected or otherwise clicking on another website, you agree that these Terms shall govern your use of the Service.


1. We are Not a Party to any Rental Agreement or other Transaction Between Users of the Service.

We do not own or manage, nor can we contract for, any rental property listed on the Service or properties tracked, stored or otherwise managed on the Service. Among other services, the Service acts as a venue to allow its customers, which may consist of landlords, property managers, service professionals, vendors and property owners (each, a "Property Manager") to offer for rent in a variety of pricing formats, a specific rental property to potential renters and to provide certain services in connection with potential and/or current renters of properties maintained by Property Managers (each potential or current renter who uses the Service, a "Tenant" and, collectively with Property Managers and any other user of the Service, the "Users"); Tenants may also purchase certain services directly from TenantCloud or certain third-party vendors via the Service. "Property Managers" may also include property owners or managers who originally advertised their properties on another website and their listings have been redistributed on the Service. We also may offer tools for online leasing or other services to allow Users to communicate, send maintenance requests, notices, and payments with each other and enter into rental agreements or other transactions. Such third-party services and tools are used at the Users discretion and risk, as further described in "Third Party Products and Services" section below. We are not a party to any rental or other agreement or contract between Users. Liability and enforcement of such agreements are left to the Users individually and solely. This is true even if the Service allows you to screen and create a lease connection and provides other ancillary products or services, as the Service may facilitate leasing rental or other tools, services or products. We do not review, legally or otherwise, any notices, listings, lease agreements or related documents and materials made available by Users on the Service. Users should consult an attorney before entering into any agreement.


2. Subscriptions

Subscriptions to the Service shall automatically renew at the expiration of the then-current billing term for an additional term of the same duration as the previous term and at the then-current non-promotional subscription rate. If you wish to turn off automatic renewals and cancel your subscription, you must log on to your account and manually turn off auto-renewal in your account dashboard found on the Service prior to the expiration of the then-current billing term; your subscription will remain active through the expiration of your then-current billing term, however, your subscription will not be automatically renewed upon the expiration of your then-current billing term. Payment for subscriptions to the Service must be made to us in U.S. Dollars paid either by major credit or debit card.


3. User Responsibilities.

Users are responsible for, and agree to abide by, all laws, rules, and regulations applicable to their use of the Service, their use of any tool, service or product offered on the Service and any transaction they enter into on the Service or in connection with their use of the Service, including, without limitation, Fair Housing Laws (which are defined below and include federal, state, and local laws prohibiting discrimination based on protected characteristics such as race, color, religion, sex, national origin, disability, familial status, and, where applicable, lawful source of income, including housing vouchers), and other anti-discrimination laws, laws related to credit cards and payment processing, relevant licensure requirements, and privacy laws. You agree to (i) keep your password and online ID for both your account with us and your email account secure and strictly confidential, providing it only to authorized Users of your accounts, (ii) instruct each person to whom you give your online ID and password that he or she is not to disclose it to any unauthorized person, (iii) notify us immediately and select a new online ID and password if you believe your password for either your account with us or your email account may have become known to an unauthorized person, and (iv) notify us immediately if you are contacted by anyone requesting your online ID and password. Further, if we suspect any unauthorized access to your account, upon our request, you agree to promptly change your ID and password and take any other related activities as we may reasonably request. If we disable your account, you will not create another one without our permission.

We do not tolerate spam or unsolicited commercial electronic communications of any kind. You agree not to add a Service User, even a User who has rented a property from you or to you, to your mailing list (email, phone/text or physical mail) without the User's express consent. Any commercial communications must include opt-out and otherwise comply with applicable law. You may not use any tool or service on the Service to send spam or unsolicited commercial electronic communications of any kind or in any other way that would violate these Terms. You are responsible for all content you provide to the Service or through any tool or service provided on the Service.

Property Managers agree to use commercially reasonable efforts to respond to all leasing requests from Tenants within 24 hours of receipt of a request for leasing. Property Managers further agree to take commercially reasonable efforts to cause all Tenant payments to be processed within 24 hours of authorization by the Tenant for such payment.

You agree to promptly provide notice to the Service by contacting us as provided below under "General – Contact Us" regarding any updates to any contact information previously submitted by you to the Service.

Upon our request, each Property Manager agrees to promptly provide to us such proof of personal identification, proof that the condition, location, or amenities associated with the property are accurately described in the listing, proof of ownership of the property listed on the Service, and/or proof of authority to list the property as we may request. We may also require Property Managers to provide a valid phone number and we may contact you for any business-related purposes. Each Property Manager further represents, warrants and covenants that: (i) it owns and/or has all necessary rights and authority to offer for rent and to rent the property listed by such Property Manager; (ii) it will not wrongfully withhold a rental deposit in breach of the underlying rental agreement; (iii) it will accurately describe the rental property, will not fail to disclose a material defect in, or material information about, the rental property and will upon request, or otherwise from time to time, review the property listing content and location or geographic description to ensure it is accurate and not misleading; (iv) it will not wrongfully deny access to the listed property; and (v) it will not fail to provide a refund when due in accordance with the applicable cancellation policy or underlying rental agreement. If you are a Tenant who is listing a home, condominium, or apartment, please refer to your rental contract or lease, or contact your landlord, prior to listing the property to determine whether your lease or contract contains restrictions that would limit your ability to list your room, home, condominium or apartment. Listing your home may be a violation of your lease or contract and could result in legal action against you by your landlord, including possible eviction.

Further, each Property Manager agrees that we may reproduce in whole or in part any photographic material supplied by such Property Manager in the promotion of such Property Manager’s property and/or the promotion of the Service. As part of the Service, we will provide Property Managers notification of and access to Tenant applications. Property Managers accept all responsibility, liability and obligations associated with the safekeeping and confidentiality of such Tenant applications. Property Managers further agree to indemnify us and hold us harmless as a result of any claims resulting from their access to Tenant applications.

You shall not:

  • upload, post, transmit, share or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
  • solicit personal information from anyone under the age of eighteen (18) or solicit passwords or personally identifying information for commercial or unlawful purposes;
  • upload, post, transmit, share or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
  • intimidate or harass another individual, including your Tenant(s) or landlord whether on-site or offline;
  • upload, post, transmit, share, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
  • use or attempt to use another's account, service or system without authorization from Us, or create a false identity on the Service;
  • upload, post, transmit, share, store or otherwise make available content unless you have obtained all necessary rights and permissions required therefor;
  • upload, post, transmit, share, store or otherwise make available content that, in our sole judgment, is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose us or our Users to any harm or liability of any type;
  • circumvent or modify, attempt to circumvent or modify, or encourage or assist any other person in circumventing or modifying any security technology or software that is part of the Service;
  • cover or obscure the advertisements on any Service page via HTML/CSS or any other means;
  • make use of any automated use of the system, such as, but not limited to, using scripts to inappropriately add or take away information to your account or any other profile of another User or send comments or messages;
  • interfering with, disrupting, or creating an undue burden on the Service or the networks or services connected to the Service;
  • use the account, Username, or password of another User at any time or disclosing your password to any third party or permitting any third party to access your account;
  • sell or otherwise transfer your account;
  • send private messages with a commercial purpose outside of the commercial purpose of renting your rental property(ies);
  • display an unauthorized commercial advertisement on your account (an unauthorized commercial advertisement means any type of commercial advertisement except for the listing of your rental property(ies) for rent or providing information regarding your rental property(ies), or accepting payment or anything of value from a third person in exchange for your performing any commercial activity through the unauthorized or impermissible use of the Service on behalf of that person, such as placing commercial content on your account, posting blogs or bulletins with a commercial purpose (except for the commercial purpose of renting your rental property(ies)); and/or
  • Transfer any property listing to another party; in the event of a property sale or change in property management, we will provide guidance on options for creating a new listing.

4. Limited License to Use the Service; Warranty; Limitation of Liability.

Users are granted a limited, revocable, non-exclusive license to access the Service and the content and services provided on the Service solely for the purpose of advertising a rental property, searching for a property, purchasing or researching (for the purpose of inquiring about purchasing) any of the products or services offered on the Service, or for any other purpose clearly stated on the Service, all in accordance with the Terms. Any use of the Service that is not for one of these purposes or otherwise in accordance with the Terms or as otherwise authorized by us in writing is expressly prohibited. Use of the Service does not give you ownership of any intellectual property rights in the Service or any content posted on the Service (other than the content you own and post to the Service). If you are a landlord and authorize us (by checking the appropriate box or boxes on our site) to syndicate your rental listing on third-party sites, you further agree that we may grant sublicenses to applicable third parties as necessary to facilitate such syndication. You shall not (i) sell, resell, distribute, host, lease, rent, license or sublicense, in whole or in part, the Service; (ii) copy, decipher, decompile, disassemble, reverse assemble, modify, translate, reverse engineer or otherwise attempt to derive source code, algorithms, tags, specifications, architecture, structure or other elements of the Service, in whole or in part, for competitive purposes or otherwise; (iii) allow access to, provide, divulge or make available the Service to any User other than those who have licenses to access them; (iv) write or develop any derivative works based upon the Service; (v) modify, adapt, translate or otherwise make any changes to the Service or any part thereof; (vi) otherwise use or copy the Service except as expressly permitted herein; or (ix) remove from the Service any identification, patent, copyright, trademark or other notices or circumvent or disable any security devices functionality or features. The license to use the Service granted to Users in these Terms does not include any right of collection, aggregation, copying, scraping, duplication, display or derivative use of the Service nor any right of use of data mining, robots, spiders or similar data gathering and extraction tools without our prior written permission; provided, however, that a limited exception from the foregoing exclusion is provided to general purpose internet search engines that use tools to gather information for the sole purpose of displaying hyperlinks to the Service, provided they each do so from a stable IP address or range of IP addresses using an easily identifiable agent and comply with our robots.txt file. "General purpose internet search engines" do not include a website or search engine or another service that provides classified listings or property rental advertisements, or any subset of the same or which is in the business of providing property rental services or other services that compete with us. You may not "deep-link" to any portion of the Service without our written permission. You may not use the Service or post or transmit information that is in any way false, fraudulent, or misleading, including making any reservation or inquiry under false pretenses or taking any action that may be considered phishing or that would give rise to criminal or civil liability. If you are aware of or experience any content, activity or communication through or in connection with the Service that appears to be in violation of the above restrictions, or in violation of any other provision of these Terms, we ask that you please inform us of any such violation by contacting us as set forth under "Contact Us" below.

THE SERVICE IS PROVIDED "AS-IS" WITHOUT PROMISES, REPRESENTATIONS, WARRANTIES OR GUARANTEES OF ANY KIND. NEITHER WE NOR OUR SUPPLIERS/THIRD PARTY VENDORS OR THIRD PARTY SERVICE PROVIDERS WARRANT OR GUARANTEE UPTIME OR AVAILABILITY OF THE SERVICE, THAT THE SERVICE WILL MEET OR CONTINUE IN THE FUTURE TO MEET YOUR NEEDS, OR THAT WE WILL CONTINUE TO PROVIDE THE SERVICE OR ANY ASPECT OF THE SERVICE IN THE FUTURE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES FOR THE SERVICE, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE OR RESPONSIBLE FOR LOST INFORMATION, PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES, OR INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES.

IF YOU ARE DISSATISFIED WITH THE SERVICE, YOU DO NOT AGREE WITH ANY PART OF THE TERMS, OR HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST US, ANY THIRD PARTY SERVICE PROVIDER OR ANY USER OF THE SERVICE WITH RESPECT TO THESE TERMS OR THE SERVICE, THEN YOUR SOLE AND EXCLUSIVE REMEDY AGAINST US IS TO DISCONTINUE USING THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, (A) IN NO EVENT WILL TENANTCLOUD OR ITS AFFILIATES BE LIABLE TO YOU IN CONNECTION WITH THESE TERMS OR THE SERVICE FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, AND (B) OUR AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN ANY CIRCUMSTANCE ARISING OUT OF OR IN CONNECTION WITH THE SERVICE IS LIMITED TO THE GREATER OF (I) THE AMOUNT OF FEES YOU PAID TO US IN THE TWELVE MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY OR (II) $100.00. YOU ACKNOWLEDGE AND AGREE THAT ANY TRANSMISSION TO AND FROM THE SERVICE IS NOT CONFIDENTIAL AND YOUR COMMUNICATIONS OR USER CONTRIBUTED CONTENT MAY BE READ OR INTERCEPTED BY OTHERS. YOU FURTHER ACKNOWLEDGE AND AGREE THAT BY SUBMITTING COMMUNICATIONS OR USER CONTRIBUTED CONTENT TO US AND BY POSTING INFORMATION ON THE SERVICE, INCLUDING PROPERTY LISTINGS, NO CONFIDENTIAL, FIDUCIARY, CONTRACTUALLY IMPLIED OR OTHER RELATIONSHIP IS CREATED BETWEEN YOU AND US OTHER THAN PURSUANT TO THESE TERMS. YOU ACKNOWLEDGE AND AGREE THAT YOU WILL NOT HOLD OR SEEK TO HOLD US OR ANY THIRD PARTY SERVICE PROVIDER RESPONSIBLE FOR THE CONTENT PROVIDED BY ANY USER, INCLUDING, WITHOUT LIMITATION, ANY TRANSLATION THEREOF, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT WE ARE NOT A PARTY TO ANY RENTAL TRANSACTION OR OTHER TRANSACTION BETWEEN USERS OF THE SERVICE WE HAVE NO CONTROL OVER AND DO NOT GUARANTEE THE SAFETY OF ANY TRANSACTION, RENTAL PROPERTY OR THE TRUTH OR ACCURACY OF ANY LISTING OR OTHER CONTENT PROVIDED ON THE SERVICE.

YOU FURTHER ACKNOWLEDGE THAT BY DISPLAYING INFORMATION OR PROPERTY LISTINGS IN PARTICULAR DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH DESTINATIONS IS WITHOUT RISK AND ARE NOT LIABLE FOR DAMAGES WITH RESPECT TO TRAVEL TO ANY DESTINATION. WE SHALL NOT HAVE ANY LIABILITY TO ANY USER FOR ANY UNAUTHORIZED TRANSACTION MADE USING ANY USER’S ID OR PASSWORD; AND (2) THE UNAUTHORIZED USE OF YOUR ONLINE ID AND PASSWORD FOR YOUR ACCOUNT OR YOUR EMAIL ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO BOTH US AND OTHER USERS.


5. User Warranties.

You represent, warrant and covenant to us that: (a) you have the full power and authority to enter into these Terms and to perform your obligations; (b) your acceptance of and performance under these Terms will not breach any oral or written agreement with any third party or any other obligation owed to any third party; (c) you will comply with any and all applicable local, state, and/or national laws or regulations applicable to you, including, without limitation, Fair Housing Laws, privacy, and anti-discrimination laws; and (d) you own or control the necessary rights to all content you upload, post, transmit, share, store or otherwise make available on or in connection with the Service, including, without limitation, any photographs ("User Contributed Content"), including, but not limited to, information related to your rental property(ies), and that, to the best of your knowledge, all such content is true and accurate.


6. Personal Data.

Please see our Privacy Policy for information regarding how TenantCloud collects, uses and processes personal data in connection with the Service. You agree that if you choose to provide (or allow us to provide) any of your personal data to any third party (which may include Third Party Service Providers, Property Managers and other Users) via the Service, such personal data shall be subject to the privacy practices of such third parties.


7. User Contributed Content.

We reserve the right to decline to permit the posting on the Service of, or to remove from the Service, any User Contributed Content for any reason whatsoever, including that which fails to meet our content requirements set forth herein, any other guidelines posted on the Service or if it otherwise violates these Terms, each as determined in our sole discretion. We reserve the right, but do not assume the obligation, to edit a Property Manager’s content or User Contributed Content in a non-substantive manner solely to cause the content to comply with our content guidelines or formatting requirements or to provide services to Property Managers to create or improve on listings (such as translation services), in accordance with information we have about the property listed. Users remain responsible for reviewing their User Contributed Content to ensure it is accurate and not misleading. At a minimum, User Contributed Content must (as determined by us in our discretion):

  • not infringe anyone's rights, violate the law or otherwise be inappropriate;

  • not include personal information of another that can be used to identify or contact any person;

  • not include unsolicited promotional content, advertising, political campaigns, contests, raffles or solicitations;

  • be directly related to the Service, business service, product or forum where the content is submitted;

  • not be obscene, abusive, discriminatory or illegal content; and

  • not be false or misleading.

Further, each Property Manager’s listing must relate to an individual and uniquely identified property.

Without limiting any of your other representations and warranties set forth herein, by submitting a photograph to us, you represent and warrant that (a) you hold all intellectual property rights with respect to each submitted photograph, or have secured from the copyright holder all rights necessary for the photograph to be used in an online advertisement, and will provide any proof of such rights to us that we may request (b) any people in the photograph have given permission for their likeness to be displayed in an online advertisement on the Service, and (c) that the photograph accurately and fairly represents the subject of the photograph and has not been altered in any manner that would mislead a viewer of that photograph.

By submitting or authorizing User Contributed Content, you grant to us and our affiliates a perpetual, worldwide, irrevocable, unrestricted, non-exclusive, royalty-free and fully paid-up license to use, copy, license, sublicense (through multiple tiers), adapt, distribute, display, publicly perform, reproduce, transmit, modify, edit and otherwise exploit the User Contributed Content, including the copy, photographs and likenesses (if any) of any of your User Contributed Content, in connection with our business or the business of our affiliates. Notwithstanding the foregoing, following the termination or expiration of a property listing subscription, we will not continue to display the User Contributed Content that was displayed in such listing. You hereby declare that you do not require that any personally identifying information be used in connection with the User Contributed Content or any derivative works thereof and that you have no objection to the publication, use, modification, deletion or exploitation of the User Contributed Content by us or our affiliates.

You further grant us and our affiliates the ability to protect the intellectual property interests of any User Contributed Content, including the images, copy, and content available via any Property Manager’s listing, from the unauthorized use by unaffiliated third parties who may, from time to time, attempt to pirate such information via electronic or other means. This includes, but is not limited to, the right to file suit to seek injunctive relief to protect such material. You further agree to assist us—at our expense and control—to protect such copyrighted material from unauthorized redistribution. You agree that we may sublicense all the rights granted to us under these Terms to one or more third parties, including as necessary to display property listings or otherwise provide promotional or other services related to our business.

We may also provide Property Managers’ listing information, or otherwise provide for the distribution of such listings on a third party website. Additional terms and conditions may apply to such distributions, compliance with which will be the responsibility of the User. We may post your listing to any third-party websites that partner with us.

In addition to any other requirements or restrictions set forth in these Terms, the following requirements and restrictions apply to all listings you post to the Service:

  1. All posts must clearly indicate the address(es) of your rental property(ies).

  2. All properties must be listed under the correct property type (in accordance with the definitions of each property type that are made available via the Service).

  3. Listings may not contain links to, content from, or any directions to access your internet websites or applications. Listings also may not contain links to the internet websites or applications of any other third party. URL redirection or URL forwarding from your posts is also prohibited.

  4. Images posted must be actual, unedited (except as permitted herein) photographs of:

    1. your rental property(ies) (interior and exterior);

    2. signs or entrances to the apartment community or other community in which your rental property(ies) are located; and/or any amenities appurtenant to such property(ies), such as swimming pools, playgrounds, and open space located in the apartment community or other community association and to which your Tenant(s) would have access during the term of their lease and/or

    3. depictions of floor plans of your rental property(ies).

    Images not expressly permitted pursuant to the foregoing are prohibited, including, without limitation, images of individuals or animals. Images otherwise permitted hereunder may not contain any watermarks or added text of any kind. With the exception of the listing itself, property listings may not display commercial advertisements or promotions of any kind, including, without limitation, commercial advertisements or promotions relating to your rental property(ies) or to seminars or other instructional training sessions of any kind.

  5. Duplicate listings or postings of your rental property(ies) are prohibited.

  6. Property listings are displayed on the Service for thirty (30) consecutive days and may be renewed upon expiration.

All property listings and associated advertisements must not discriminate based on preference toward any specific race, color, national origin, religion, sex, familial status, handicap (disability), or any other protected class within an applicable jurisdiction. Listings must not include explicit or implied discriminatory language such as ‘No Section 8’ or similar references that exclude applicants based on lawful source of income or other protected characteristics. TenantCloud reserves the right to remove such content and may suspend or terminate accounts that violate this provision. We reserve the right to remove any property listing and suspend and/or terminate any account that does not meet the standards outlined in the Federal Fair Housing Act, similar and applicable state laws, and/or any other applicable county or municipal ordinances ("Fair Housing Laws"). To the extent the Service provides any information regarding any Fair Housing Laws and/or compliance therewith, such information is provided "as-is", without any representation or warranty as to accuracy or completeness, and any use of or reliance on such information is at your sole risk; such information does not relieve you of your responsibility to comply with Fair Housing Laws and any other applicable laws in connection with your use of the Service, and TenantCloud expressly disclaims any and all liability relating to the same.


8. Notification of Infringement; DMCA Policy.

We respect the intellectual property rights of others, and TenantCloud does not permit, condone, or tolerate the posting of any content on the Service that infringes any person's copyright. TenantCloud will terminate, in appropriate circumstances, a Property Manager or Tenant who is the source of repeat infringements of copyright. If you are a copyright owner or an agent thereof and believe that any content on the Service infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing TenantCloud’s Designated Agent (as set forth below) with the following information in writing (see 17 U.S.C. 512(c)(3) for further details):

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Service are covered by a single notification, a representative list of such works on the Service.

  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit Tenant Cloud to locate the material.

  • Information reasonably sufficient to permit TenantCloud to contact you, such as an address, telephone number, and, if applicable, e-mail address.

  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.

  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Written notification of claimed infringement must be submitted to the following Designated Agent:

Tenant Cloud LLC
Attention: DMCA Agent
2035 Lakeside Centre Way, Ste 200
Knoxville, TN 37922

Email: legal@tenantcloud.com

For clarity, only DMCA notices should be sent to the Designated Agent and any other feedback, comments, requests for technical support, and other communications should be directed to TenantCloud customer service by sending an email to support@tenantcloud.com. You acknowledge and agree that if you fail to comply with all of the requirements of this Section, your DMCA notice may not be valid.


9. Transactions on the Service.

If you use the Service to pay or receive rent payments, we (or our third-party payment processor) will process payments on your behalf, deduct applicable fees, and transfer the remaining funds to the designated bank account(s). You authorize us and our third-party payment processor to verify and authenticate the transaction details for the purpose of fraud detection and prevention. We are not a party to, or liable for, any payment transactions or disputes between Property Managers and Tenants. Transfers of money via the Service are limited based on the account type. Personal accounts are limited to $5,000.00 per transaction, and business, non-profit, and government accounts are limited to $10,000.00 per transaction. We reserve the right to decrease your spending limit below such amounts, at any time, for any reason.

No refunds are available for purchases made via the Service. All sales, subscriptions, and other transactions are final.

In the event a transaction with us or a third party is reversed or rejected (including but not limited to: disputes, chargebacks, failed payments, prefunded payments, etc.) (a "Reversal"), we will require immediate payment and attempt to debit your bank account(s) or charge a debit/credit card on file, suspend your account, and/or initiate collection efforts. You authorize us to recover any Reversal amounts owed to financial institutions or us by reasonably necessary actions to recover the remaining amounts from you. You are responsible for all Reversals, claims, fees, fines, penalties, and other liability incurred by us, other Users, or third parties arising from your breach of these Terms or your use of the payment processing services made available via the Service. You agree to reimburse us, any financial institution, other Users, and any applicable third parties for any and all such liability or negative balances on your account.

Contact us immediately if you think that: (a) your account has been accessed without your authorization, (b) a transaction that you did not authorize has occurred, (c) a transaction has been processed incorrectly to or from your account, or (d) your account statement contains an error regarding your transaction history (each, an "Error"). If you give someone access to your account and that person conducts transactions without your authorization, these transactions are not considered Errors. You must notify us of the suspected Error within 60 days after we provide the account statement on which the suspected Error first appears. If you notify us by phone, we may require that you send us your inquiry by email within 10 business days in order to be eligible for a potential credit. We may take up to 90 days to investigate any alleged Error and, if the Error is confirmed, may take up to 20 business days to credit your account. We will tell you the results within a reasonable period of time after completing our investigation. If we decide that there was no Error, we will provide you with a written explanation (which may be via email).


10. Release for User Disputes; Indemnification.

IN THE EVENT THAT YOU HAVE A DISPUTE WITH ONE OR MORE OTHER USERS OF THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY DISPUTE BETWEEN USERS REGARDING ANY TRANSACTION OR USER CONTRIBUTED CONTENT) OR ANY THIRD PARTY SERVICE PROVIDER OR ANY THIRD PARTY WEBSITE THAT MAY BE LINKED TO OR FROM OR OTHERWISE INTERACT WITH THE SERVICE, INCLUDING WITHOUT LIMITATION ANY SOCIAL MEDIA SITE, YOU HEREBY AGREE TO RELEASE, REMISE AND FOREVER DISCHARGE TENANTCLOUD, ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE AGENTS, DIRECTORS, OFFICERS, EMPLOYEES, AND ALL OTHER RELATED PERSONS OR ENTITIES FROM ANY AND ALL MANNER OF RIGHTS, CLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION, PROCEEDINGS, LIABILITIES, OBLIGATIONS, LEGAL FEES, COSTS, AND DISBURSEMENTS OF ANY NATURE WHATSOEVER, WHETHER KNOWN OR UNKNOWN, WHICH NOW OR HEREAFTER ARISE FROM, RELATE TO, OR ARE CONNECTED WITH SUCH DISPUTE AND/OR YOUR USE OF THE SERVICE. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH SAYS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS TENANTCLOUD, ITS AFFILIATES, FINANCIAL INSTITUTION PARTNERS, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS, EMPLOYEES, AND SUPPLIERS FROM ANY THIRD PARTY CLAIMS, ACTIONS, PROCEEDINGS, AND SUITS AND RELATED LIABILITIES, DAMAGES, SETTLEMENTS, PENALTIES, FINES, COSTS OR EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES AND OTHER LITIGATION EXPENSES) ARISING FROM: (A) YOUR VIOLATION OF THESE TERMS OR ANY OTHER APPLICABLE TERMS OR POLICIES OF TENANTCLOUD OR OUR FINANCIAL INSTITUTION PARTNERS; (B) YOUR USE OF PAYMENT PROCESSING SERVICES OR TOOLS; (C) YOUR USER CONTRIBUTED CONTENT, (C) YOUR NEGLIGENCE OR WILLFUL MISCONDUCT; AND/OR (D) YOUR ACTUAL OR ALLEGED VIOLATION OF ANY THIRD PARTY RIGHTS, OR ANY APPLICABLE LAWS, REGULATIONS OR RULES. WE RESERVE THE RIGHT, AT OUR OWN EXPENSE, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION BY YOU. YOU SHALL NOT, IN ANY EVENT, SETTLE ANY MATTER WITHOUT OUR WRITTEN CONSENT.


11. Jurisdiction; Choice of Law and Forum; Limitation of Action.

Except as otherwise described in these Terms, you agree that these Terms will be governed by and interpreted in accordance with the laws of the State of Delaware, without giving effect to any conflict of laws rules or provisions. To the extent any claim relating to these Terms and/or the Service is not required to be arbitrated or filed in small claims court in accordance with the "Arbitration Agreement & Waiver of Certain Rights" Section below, such claim must be brought, tried and litigated exclusively in the state or federal courts located in New York, New York. You voluntarily consent to the exclusive personal jurisdiction of each such court, and expressly waive any right to object to personal jurisdiction or improper venue, or to assert the doctrine of forum non conveniens or any similar doctrine, with respect to each such court in connection with any such claim.


12. Insurance.

TenantCloud does not provide liability insurance protection for owners, property managers, or Tenants, though such insurance coverage may be available through one of our third-party providers. Users are solely responsible for obtaining insurance coverage sufficient to protect their properties and Tenants, as applicable. Property Managers agree that they have or will obtain the appropriate insurance coverage sufficient to cover the rental of the properties they manage on the Service prior to the arrival of their Tenant and will maintain adequate insurance coverage through the departure date of any Tenant they have obtained via the Service. Further, Property Managers agree to provide us with copies of relevant proof of coverage upon request.


13. Third Party Products and Services.

Users may have the ability to purchase additional products and services via the Service that are provided by third parties ("Third Party Services" and "Third Party Service Providers", respectively), which may include, without limitation, template legal notices and/or agreements, rental insurance, payment processing or facilitation services, identify verification services, rent reporting, moving services, maintenance services and utility services. Third Party Services are offered by us on an AS-IS basis, without any representation or warranty and TenantCloud expressly disclaims any and all liability of any kind with respect to your use of Third Party Services. Use of the Third Party Services may require your assent to Additional Terms and/or terms and conditions promulgated by the applicable Third Party Provider and payment of additional fees. Third Party Services may include, without limitation, the following services, which are subject to the corresponding terms:

  1. Identity Verification. In the interest of protecting our customers against fraudulent activity, we may require identity verification prior to allowing access to certain features of the Service, which may be conducted by us directly or through our third-party identity verification services. Such verification process may require you to provide certain information or documentation as requested by us or such third party. In addition, we may offer background checks and verification of business licenses and insurance through a third-party provider. You acknowledge and understand that you are providing written instructions to us under the Fair Credit Reporting Act authorizing us to obtain information from your personal credit profile or other information. You authorize us to obtain such information solely to confirm your identity. NOTHING HEREIN SHALL BE CONSTRUED TO REQUIRE US TO VERIFY THE IDENTITY OF ANY USER ON THE SERVICE NOR WILL WE HAVE ANY LIABILITY FOR FAILURE TO VERIFY ANY USER’S IDENTITY.

  2. Credit Checks and Background Reporting. As part of the Service, we have partnered with third-party credit and background reporting agencies. As part of this service, when a landlord requests a credit report from a prospective Tenant, we will give the Tenant the option to order a credit report to be shared with the requesting landlord. During this process, we may ask for personally identifiable information (including social security number) that we will share with third-party credit and background reporting agencies for the purposes of generating those reports and in accordance with our Privacy Policy. We are not responsible for the contents of any credit report, whether correct or incorrect. We may also request income and rental price data to provide to third-party credit agencies to help determine the likelihood of rent payment. Credit and background reporting are provided by third-parties and may not be available at all times due to reasons beyond our control. The application fee is a non-refundable fee and includes a credit and background check. If you are a landlord, property manager or staff of a similar organization, by requesting or viewing a credit report using the Service or those of our affiliates, you additionally represent and warrant the following: (1) that you have never been involved, and will not become involved, in any credit fraud or other unethical business practice and that you will immediately discontinue all use of the Service (and any reports and other information obtained via the Service) and notify us if you are ever involved in any such fraud or practice; (2) that your request for any credit report using the Service, and your use of any credit report obtained through the Service, is lawful and solely for the purpose of evaluating a prospective Tenant’s rental application; and (3) that you will not provide a copy of any report obtained through us or our platform, or any information contained in such a report, to any other party. We are not a credit bureau and do not control the contents of credit reports, background checks and other products for screening including reports obtained through the Service. We are NOT responsible for the contents of any credit report or background check report or any credit score, whether correct or incorrect. Credit reports and background check reports may contain information that is incorrect, incomplete, or not up to date, and reports are not a substitute for carefully reviewing and independently verifying all information contained in a rental application and interviewing a prospective Tenant. If you believe that any information contained in your credit report or background check report is inaccurate or incomplete, you have the right to dispute it. To dispute the contents of your credit report, please contact the appropriate third party vendor in which the service was purchased.

  3. Rent Reporting. If you are a Tenant, you can choose to participate in our rent reporting service, which involves sharing your TenantCloud-processed rental payments with third-party credit-reporting agencies. By opting in through the Tenant portal, you authorize us to consistently report your rent payments and your landlord's recorded payments to participating credit reporting agencies. We are not responsible for how the credit reporting agencies use this information or the impact it may have on your credit score. Months without payments made through the platform may be reported negatively. We cannot guarantee or predict any changes in your credit score. You may opt out of rent reporting at any time through the Tenant portal. We securely transmit your relevant personal and payment information to participating credit reporting agencies. Disabling the feature during a lease term may result in the removal of the associated payment history from your credit reports. Please note that we cannot control the format or duration of the rent payment history on your credit reports. If you wish to dispute any entry on your credit report resulting from rent reporting, please contact TenantCloud through mail or email at SUPPORT@TENANTCLOUD.COM or reach out to the credit bureau directly. Include your name, contact information, the property address associated with the rent payments, and a brief description of the disputed information. You must ensure the accuracy and truthfulness of all information submitted for the dispute.

Without limiting the foregoing, the Service may contain links to other websites. Links from the Service to third-party sites do not constitute an endorsement by us of any third parties, the third-party sites or the content thereof. We may also provide tools to allow interaction between the Service and a third party site, such as a social media service. We are not responsible in any way for such third-party sites or resources and your use of such sites and resources will not be governed by these Terms.


14. TenantCloud Marks.

You may refer to TenantCloud in a descriptive manner in your listing on the Service or in other permissible communications (e.g., "Check out my rental on TenantCloud," or "I list properties on TenantCloud"), however, you may not refer to TenantCloud or any of our affiliates in any way that might lead someone to believe that your company or site is sponsored by, affiliated with, or endorsed by TenantCloud or one of our affiliates. For example, you may not say "TenantCloud sponsors my rental," or describe your property as "TenantCloud’s best rental." You may not use our name or one of our affiliates’ names on any third-party website that lists rentals without our prior written authorization. You may not use TenantCloud as a name in an email address (e.g. TenantCloud@gmail.com, TenantCloud@YOURWEBITE.com). Our name and logo and those of our affiliates are registered trademarks in the United States and other jurisdictions around the world. Other than as expressly described above, you may not use the names and/or logos of TenantCloud or its affiliates without our prior written authorization in each instance.


15. Arbitration Agreement & Waiver of Certain Rights.

Except as set forth below, you and TenantCloud agree that we will resolve any controversies, claims, counterclaims, or other disputes between you and us or you and a third-party agent of ours (each a "Claim") through binding and final arbitration, instead of through court proceedings, in accordance with the Consumer Arbitration Rules of the American Arbitration Association ("AAA Rules"). This arbitration agreement applies to any existing or future Claims that you have not individually filed in a court of law prior to the date you agreed to these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. You and TenantCloud hereby waive any right to a jury trial of any Claim. The arbitration will be heard in New York, New York and determined by a single arbitrator. The arbitrator’s decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. You and TenantCloud agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this arbitration agreement. A court of competent jurisdiction shall have exclusive authority to determine the existence, scope, and validity of the arbitration agreement and the arbitrability of any claim or counterclaim, including, without limitation, whether any conditions precedent to the commencement of an arbitration have been completely satisfied and any objections with respect to any of the foregoing.

To begin an arbitration proceeding, you must send us an individual letter signed by you requesting arbitration and describing your claim at 2035 Lakeside Centre Way Ste 200, TN, 37922 Attn: Legal. This letter must be sent at least five (5) days before you initiate an arbitration proceeding against us.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude you or TenantCloud from seeking action by federal, state, or local government agencies. You and TenantCloud also have the right to bring qualifying claims in small claims court or transfer qualifying claims to small claims court. Either party may elect that a Claim be filed exclusively in a small claims court of competent jurisdiction by providing notice to the other party. In the event such a Claim has already been filed in arbitration, the party who has filed that Claim will, within ten (10) days of receiving such a notice, withdraw their Claim from arbitration. The parties will then proceed with the Claim exclusively in small claims court. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms.

Neither you nor we may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. You may not bring Claims in arbitration on a class, consolidated or representative basis. The arbitrator can decide only your and/or our individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated without prior written consent of the parties. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief, as if the action were brought in court on an individual basis. Notwithstanding anything to the contrary in the foregoing or herein, the arbitrator may not issue a "public injunction" and any such "public injunction" may be awarded only by a federal or state court. If either party seeks a "public injunction," all other claims and prayers for relief must be adjudicated in arbitration first and any prayer or claim for a "public injunction" in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party’s claim or prayer for "public injunctive relief." In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms. This Section of the Terms will survive the termination of your relationship with us.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR WE WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.


16. Changes to the Service, Terms and Conditions, or Subscriptions.

We may change, suspend or discontinue any aspect of the Service at any time, including the availability of any Service features, database, or content. We may also impose limits on certain features or services or restrict your access to parts or the entire Service without notice or liability. We may revise these Terms from time to time. If we make material changes that affect your rights or obligations, we will provide you with advance notice (such as by email, through your account dashboard, or by posting an updated notice on the Service). Such notice will identify when the revised Terms will go into effect. If you do not agree to the revised Terms, you may cancel your subscription prior to the effective date of the changes. Your continued use of the Service after the effective date of the revised Terms will constitute your acceptance of the revised Terms. For non-material changes, or updates required to comply with applicable laws, the changes may become effective immediately upon posting without prior notice. We encourage you to review these Terms periodically.


17. Termination.

We reserve the right, in our sole discretion and without notice or liability to you, to suspend or terminate your access to the Service at any time for any reason, including, without limitation, if we believe that you have violated these Terms, applicable law, or the rights of any third party, or if your conduct is harmful to us, our users, or third parties. Upon termination, all rights granted to you under these Terms will immediately cease, and you must promptly discontinue all use of the Service. Termination will not limit any of our other rights or remedies at law or in equity.


18. General.

Independent Contractors. Our relationship is that of independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relations is intended or created by these Terms or your use of the Service.

Feedback. From time to time, Users may submit ideas or suggestions to us pertaining to our business, such as ideas for new or improved products or technologies, website or tool enhancements, processes, materials, marketing plans or new product names. We are under no obligation to review or consider them, nor or are we required to treat them as confidential. By submitting any feedback, suggestions or ideas (collectively, "Feedback") in any form to us, you agree that: (1) the Feedback will automatically become our property, without any compensation to you; and (2) we may use or redistribute any such Feedback for any purpose and in any way. To provide feedback, you can contact us as provided under "Contact Us" or within a landlord or Tenant account under "Support".

United States Export Controls. The Service is subject to United States export controls. No software available on the Service may be downloaded or otherwise exported or re-exported (a) into (or to a resident of) Cuba, Iraq, Russia, Belarus, Libya, North Korea, Iran, Syria or any other country to which the United States has embargoed goods, or (b) anyone on the United States Treasury Department’s list of Specially Designated Nationals or the United States Commerce Department’s Table of Deny Orders. By using the Service, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Notices. Except as explicitly stated otherwise, any notices to us shall be given by postal mail to the reference in the Contact Us section. When we need to send you a notice, it will be sent to the email address you provide to the Service during the registration process or as later updated in your account (if applicable). The notice shall be deemed given upon receipt or 24 hours after an email is sent unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to any physical or electronic address provided to us during the registration process or as later updated in your account (if applicable). In such case, notice shall be deemed given three days after the date of mailing to a physical address and one day after mailing to an electronic address.

Entire Agreement, Conflict, Headings and Severability. These Terms constitute the entire agreement between you and TenantCloud with respect to the matters set forth herein and supersede any prior agreement between you and TenantCloud with respect to your use of the Service. Headings in these Terms are for reference only and do not limit the scope or extent of such section. In the event of any conflict between these Terms and any other terms and conditions applicable to a product, tool or service offered on our Service, the Terms herein shall prevail. If any portion of these Terms is found to be invalid or unenforceable by any court of competent jurisdiction, the other provisions of these Terms shall remain in full force and effect. Further, any provision of these Terms held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.

Assignment: We may assign these Terms in our sole discretion. Users must obtain our prior written consent to assign these Terms, which may be granted or withheld by us in our sole discretion.

Force majeure. If we are unable to perform any of our obligations under these Terms because of any cause beyond our reasonable control of and not our fault, including any act of God, fire, casualty, flood, earthquake, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection or material unavailability, our performance will be excused, and the time for such excusal from the performance will be extended for the period of delay or inability to perform due to such occurrences.

Waiver; Severability. Our failure to insist in any one or more instances upon the performance of any term of these Terms will not be construed as a waiver of future performance of the term, and your obligations will continue in full force and effect. The provisions of these terms are severable. The invalidity or unenforceability of any term or provision in any jurisdiction will be construed and enforced as if it has been narrowly drawn so as not to be invalid, illegal or unenforceable to the extent possible and will in no way affect the validity or enforceability of any other terms or provisions in that jurisdiction or of the entirety of these Terms in that jurisdiction.

Contact Us

If you have any questions or requests regarding these Terms or the Service, please contact us at:

TenantCloud

Address: 2035 Lakeside Centre Way Ste 200, Knoxville, TN 37922

E-mail address: support@tenantcloud.com

Telephone: 1-737-300-9331