News & Blog

All new maintenance requests

February 26, 2019

As you know, one of the main duties of landlords is handling maintenance requests, and it can get confusing nightmare to coordinate communication, repairs, invoices, schedules and more. Now TenantCloud has a way to keep your tenants, owner and service pros connected, with pictures, information, the issue, contact info, scheduling, invoicing and payments all in one place.

TenantCloud Maintenance

TenantCloud Maintenance in here! The best way to handle all your tasks is to store them in your TenantCloud account. It’s easy and helps organize all the things that need to be done. All the requests are sorted into three sections - New, In Progress and Resolved, so you can easily track the progress of each one.

Create a new request

If you’ve got used to our old maintenance requests, you may have noticed that we’ve changed their structure and design. Now everything is simpler and more convenient for both landlords and service pros. In order to submit a new request, you first need to choose a category - Plumbing, Appliances, Household, Outside, Electrical, Exterior house or Other. Then choose a sub-category, issue, and sub-issue. This can assist in narrowing down 1,200 different problems to 4 simple questions.

Attach a photo, add materials, link the equipment, add day/time started to work, date/time completed work, labor hours, due date and date initiated. You can add all the details you want.

Connect with Service Pros

You can do a maintenance request yourself or assign it to a service professional. In case you assign it to a service pro, they will be notified and get access to the request you created. If you don’t have the right person in your TenantCloud list, add them manually by clicking “Create new professional”.

Requests from Tenants

The next problem is how to know what exactly should be done and when. The ability for tenants to enter the issue with ease helping you narrow down the problem and upload a picture, so you can assess the situation without ever having to go to the property.

Tenants can fill in the residents information - at what time they are available, authorization to enter and pets in residence. This will help in arranging the best time for maintenance to be completed.

TenantCloud notifies you every time your tenant has submitted a new maintenance request.

Messaging

Instead of tiresome emails and phone calls, TenantCloud allows to message with tenants and service pros right within the maintenance request, so you can keep a conversation on topic and everyone can stay in the loop as progress is being completed. If the time the tenant entered won’t work for your service pro than they can easily message all in regards to the maintenance request and set up a better time, without requiring you to be involved, but you still get access to all the communication.

Invoicing

Landlords can create invoices linked to the maintenance request number, and all the transactions related to the maintenance request will be shown on its preview page. The request can be shared with multiple tenants on the lease or unit. This allows to landlords to keep track of all their expenses in a convenient manner.

 

For step-by-step instructions, go to:

How to mark the maintenance request as resolved?

How to set recurring maintenance requests to your equipment?

How to submit a maintenance request?

How to assign a maintenance request to my service pro?

How to add a service pro?

How to connect with my service  pro?