For Vault Properties, growing a portfolio was easy. But managing every detail of those properties manually? Nearly impossible.
A short while after their growth, Vault Properties faced an uncomfortable realization: their inability to consolidate rent status and tenant information was costing the team valuable time. Without a centralized system, the business was unable to quickly identify which rents were late and started falling behind.
Camille knew that Vault Properties had reached a new milestone—it was time to research a property management platform. They needed a place to bring everything together, organized and in one space.
Finding a One-Size-Fits-All Platform
With so many rental platforms to choose from, Camille had her work cut out for her. She researched various brands and ultimately decided on TenantCloud in 2021.
Instantly, TenantCloud provided Vault Properties with a single platform to manage tenant information and rent tracking. With everything in one place, she could now easily see who was behind on rent, reducing the time spent digging for information.
“The platform was simple to use, and I liked that it was mobile,” Camille says. The result was a more streamlined workflow for everyone—without a steep learning curve.
Team-Friendly Tools
TenantCloud provided a wide range of tools for the entire property management team. Whether they were looking up tenant details or searching for specific property information, each team member had an easy time finding what they needed, quicker than ever.
Looking Ahead: More Efficient Maintenance
As they continue to use TenantCloud, Vault Properties plans to rely more heavily on the built-in maintenance request portal. Camille now has a new goal for the company: improve maintenance request tracking and work orders moving forward.
“We plan on using the maintenance request portal more to increase efficiency,” Camille adds. Being able to track each repair request and check the status in one place can help improve their response time, as it does for many TenantCloud members.
Why Vault Properties Stays with TenantCloud
With payment tracking, property organization, and maintenance requests, TenantCloud became more than just a payment tracker. The business sees it as a long-term solution, one that they plan to continue using for the long haul.
“TenantCloud is a simple-to-use platform that really has it all and is always growing. I like that they have support for tenants and landlords. Everything is all in one place from listing to move in.”
Camille says she is glad she chose TenantCloud, and feels that they wouldn’t have lasted as long on any other platform. We wish you success in your journey, team! Thanks for sticking with us. Unlock TenantCloud’s rent tracking tools and other powerful features with a free 14-day trial.
