How Prickly Pear Places Replaced Spreadsheets With One Property Management Platform

For Prickly Pear Places, a family-run rental business in the heart of Gatesville, Texas, organization was difficult.

The Problem: Too Many Spreadsheets

Like many growing rental operations, they needed a single source of truth, a platform where leases, payments, repairs, and tenant conversations could coexist. Managing multiple communication channels and paper trails had become a full-time job, and they were ready for a change. That’s where TenantCloud came in.

The Solution: One Platform for it All

In September 2021, Prickly Pear began using TenantCloud to manage payments, leasing, and other day-to-day tasks. After adapting to the system, they immediately noticed significant time savings.

“We really like knowing when payments have cleared and when rent is paid immediately."

Features that made an impact:

Lease tracking: Everything neatly documented and easy to find
Rent payments: Clarity on when payments clear and when tenants pay
Maintenance management: Requests tracked from start to finish
Tenant and owner messaging: Organized communication
Help Center: The free webinars help Prickly Pear get the most out of their plan

“I like the training videos available. I know they’re done through webinars, but I enjoy looking them up and watching them when I need to.”

For a small rental portfolio juggling a large stack of tasks, having on-demand training created a smooth, low-pressure learning opportunity. With TenantCloud, Prickly Pear was finally able to regain control of its business.

The Results: Growth & Organization

Today, Prickly Pear Places is operating with more confidence and clarity than before. They’ve mastered many property management essentials, including: lease management, payments, maintenance, and communication. They’re able to move seamlessly from tab to tab, all in one platform. And by reducing the time spent handling spreadsheets and wondering if rent has been paid, they’ve opened room for what’s ahead.

Looking Forward to the Future

With their systems running smoothly, Prickly Pear Places is thinking bigger:

“Hopefully, in the future, we will look to expand property management to other clients and also add a few more personal rentals,” they say.

TenantCloud gives them the structure to scale confidently, without sacrificing the personal touch that defines their business.

A Better Way to Manage Rentals

For Prickly Pear Places, TenantCloud was the turning point their small business needed. By taking the time to adjust to a new platform, they were rewarded with more efficiency, organization, and tools for success.