Little Known Ways to Improve Your Tenants' Rental ExperienceSeptember 09, 2019
We all know that landlording can be tough, but being a tenant isn't much easier. Looking for the perfect apartment, struggling to pay rent on time, getting along with the landlord - these are just a few things millions of tenants deal with worldwide.
Obviously, it's not just about finding a place to live, but also about making the overall rental experience more pleasant.
The best landlords are those who take care of this part of their tenants' lives as well.
Consider these actionable tips to improve your tenants' rental experience and become a more caring landlord:
Automation & advanced management
Technology has made it easier to automate any business process. Nowadays it's possible to make a purchase with just a few clicks or find a nice apartment without buying a newspaper to pore over thousands of rental ads. It's enough to visit a specific website and get what you need.
From this perspective, property management software like TenantCloud is a great automation tool that will help you to make business-minded decisions and improve your tenants' rental experience. While landlords can benefit by keeping track of transactions and monitoring maintenance issues, tenants like the idea of having everything in one place (lease agreement, rental details, landlord's contact information, etc.). The ability to take part in the rental process contributes to a positive rental experience.
The TenantCloud new tenant portal is exactly what your tenants have been looking for. The tenant dashboard as well as the app is now more intuitive and easy to use. Rent can be paid right from the homepage, which makes the payment process less cumbersome. All the most important information is located on the same page, so there's no need to go back and forth to view the lease balance or submit a maintenance request. Tenants are also given more power, because now they can send a connection request to their landlord.
Online payment methods
Give your tenants options, especially when it comes to payment methods. Let them pay using the most convenient option for them. Most tenants will choose an online payment solution, since it will save time. Whether it's Stripe, PayPal, or Venmo, digital payment processing services are good alternatives to cash and checks.
Smart design solutions
The financial side of the property management business is important, but there's also other factors that influence the tenant rental experience, such as how a rental property looks and whether your tenants feel comfortable there. This doesn't refer to expensive interior design and unbelievably trendy furniture, though. You should be more focused on property quality and the functionality of your rental space. For example, if it's a tiny apartment, make sure there isn't any unnecessary stuff. If your tenants work remotely, you probably want to create favorable conditions for them to live in and make it easier for them to work from home. Keep in mind that tenants appreciate landlords who are eager to help them enhance their productivity. Stick to the "less is more" principle and focus on basic comfort to make your rental simple and organized.
Humanity matters even in the competitive property management industry. Try to build a positive relationship with your tenants and understand their financial situation. If a tenant is going through hard times regarding high housing-related costs, show flexibility and try not to put too much pressure on them. After all, you won't lose anything if the rent is only two or three days overdue.
Do you have any other tips on how to improve the tenants' rental experience? Share your thoughts and ideas by leaving comments below. We'd love to hear what you think! :)