Tenant Screening

Tenant screening designed for landlords

Quickly find trustworthy renters with TenantCloud’s 99.9% accurate background and credit checks.

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99.9% background check accuracy

99.9% background check accuracy

Save more with flexible bundles and add-ons

Save more with flexible bundles and add-ons

ResidentScore® offers 15% better eviction risk predictor

ResidentScore® offers 15% better eviction risk predictor

Fast and easy—run background checks right from an application

Fast and easy—run background checks right from an application

Screen tenants and get them onboarded, in one place

Receive an application, run a background check, and get them ready to lease—all from your TenantCloud dashboard.

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Screen tenants and get them onboarded, in one place

Why use TenantCloud for tenant screening?

Pricing & Plans
Monthly Yearly (one month free)
Starter
Designed for DIY landlords looking to automate tasks and simplify their portfolios.
$18 .00 $16 .50 /m
Includes:
  • Online Rent Payments
  • Maintenance Management
  • Listings and Applications
Growth
Designed for mid-to-large landlords looking for additional organization and tenant tools.
$35 .00 $32 .10 /m
Everything in Starter, plus:
  • Enhanced Reporting
  • Move In/Out Inspections
  • Property Message Board
Business
Designed for large companies looking for advanced features tailored to their needs.
Custom Custom /m
Everything in Pro, plus:
  • Team Management & Tools
  • Task Management
  • User-Interface Customization

Prices exclude any applicable taxes.

Onboarding available. Onboarding fees apply based on portfolio size.

Property Management
Properties & Units
Easily track and organize properties.
Unlimited
Unlimited
Unlimited
Unlimited
Leases
Onboard tenants, create new leases, schedule rent invoicing, and specify rental terms.
10
30
60
Unlimited
Keys & Locks Management
Store key and lock information in a secure place.
5
15
100
Unlimited
Data Storage & Management
Securely store and manage documents, photos, and other sensitive information.
1 GB
10 GB
25 GB
Custom
Service Providers
Keep a list of service providers for tenants of each property.
Data Export & Import
Export account data for your records and upload property data directly into TenantCloud.
Notification Center
Receive email/feed/push notifications for invoices, applications, and more. Manage all of your notifications in one place.
Landlord, Tenant, Service Pro & Owner Mobile Apps
Download the mobile app to keep track of things on the go.
Global Search
Search your account for people, payments, and documents more quickly and easily.
Tenant Message Board
Post public notices (e.g., freeze warnings) to some or all tenants.
Rental Marketing & Listing
Rental Listings
Post available listings to your listing website and advertise them to potential tenants.
Unlimited
Unlimited
Unlimited
Unlimited
Listing Syndication
Advertise rentals on partnered listing sites with one click.
Listing Website & Logo
Personalize your free TenantCloud listing website and add your business logo.
Listings Auto-Refresh
Automatically refresh listings every 30 days.
Custom Domain
Add an existing URL to use as your listing website.
Leads Management
Lead Tracking
Track engagements with potential tenants. Add notes, provide call details, and view their activity timeline.
Lead Text Messaging
Send text responses to potential renters.
10
15
20
Custom
Tour Scheduling
Schedule showings for available properties with ease.
Premium Leads
Receive the potential tenant matches with the help of our listing partners.
Tenant Screening
Full Tenant Screenings
Request background and credit checks, eviction reports, and more.
Free *paid by applicant
Free *paid by applicant
Free *paid by applicant
Free *paid by applicant
Local County Searches
In-depth county searches are included in our background checks.
Income Insights
Determine a tenant’s income eligibility to pay rent.
Online Rental Applications
Accept rental applications from potential renters or add manually.
Custom Applications
Customize rental applications or choose from our templates.
Rental Applications Board
Visualize new applications, limit review-in-progress, and maximize efficiency.
Coming soon
Coming soon
Rental Pre-qualification
Set qualification standards to streamline the application process.
Coming soon
Coming soon
Leasing & Renewals
E-Signature
Request e-signatures for lease agreements, applications, and more.
Lease Renewals
Renew a lease or schedule a rent increase without having to start over.
Document Templates
Design lease agreements and other important documents with our built-in document creator.
10
25
50
Unlimited
Move In/Out Inspections
Document the condition of your rental before a tenant moves in or after a tenant moves out.
15
50
Unlimited
Lease Builder (PDF upload or Create)
Design leases and create lease-related templates or upload a PDF.
Landlord Forms (State-specific)
Select a state-specific landlord form according to the laws in your state. Forms are available for the following states: Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Minnesota, Michigan, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Tenant Management
Tenant Portal
Provide tenants with a separate account to pay rent, view documents, sign forms, submit maintenance requests, and more.
Automatic Rent Invoicing
Auto-create invoices when rent is paid.
Deposit Management
Take care of security deposits, pet deposits, etc.
Grace Period Settings
Customize grace periods for each tenant.
Late Fee Settings
Set automatic late fees, grace periods, and notifications.
Tenant Notices & Reminders
Send automatic payment reminders and notices.
Instant Messaging
Communicate with tenants, and send notices, pictures, and files.
Autopay for Tenants
Tenants can set up autopay with our easy payment portal so landlords can get paid on time.
Maintenance Requests
Send, receive, and track maintenance requests through a simple portal.
Partial Payments Settings
Accept and track partial payments.
Online Payments Settings
Adjust online payments to fit more needs.
Renters Insurance
Connect tenants to renters insurance quotes for liability coverage.
Rent Reporting to Credit Bureaus
Give tenants the option to boost their credit history by paying rent on time.
Utility Setup
Help tenants get the info they need to connect their utilities.
Rent Balance Tracking
Manage tenant balances and rent payments.
Accounting & Financials
Income and Expense Management
View in-depth accounting and financial data reports.
Deposit Tracking
Accept, refund, or apply a deposit.
Transaction Activity
See a transaction’s current status including discount, refund, credit, and other adjustments.
Recurring Transactions
Create automatically recurring income and expense invoicing.
Card Payments
Accept credit and debit card payments. *Tenant pays a 3.5% + 30¢ fee.
1099-K Tax Forms
Generate a 1099-K tax form to report payment transactions. Automatically created when using online payments.
ACH Payments
Accept direct bank payments. *Tenant pays fees.
$1.95 *paid by a tenant
$1.75 *paid by a tenant
$1.50 *paid by a tenant
Custom
Bank Accounts
Add multiple bank accounts and connect them to properties or legal entities so your funds always go to the right place. Available as deposit or income accounts.
1
3
9
Custom
Legal Entities
Add multiple legal entities and connect them to their respective bank accounts.
1
1
3
Custom
Bank Reconciliation
Match your bank statement with payments in your TenantCloud account.
QuickBooks Online Sync
Sync your QuickBooks data for easy accounting.
Maintenance Management
Online Maintenance Requests
Create and receive maintenance requests, assign service professionals, and track repair progress.
Unlimited
Unlimited
Unlimited
Unlimited
Recurring Requests
Set up reminders and automatic maintenance requests.
100
200
500
Unlimited
Equipment Tracking
Keep track of all the maintenance needs for your property, including appliances, roofing, lawn, etc. Track warranties, models, maintenance schedules, and more.
50
250
500
Unlimited
ServicePro Management
Add your ServicePro staff, assign requests, send messages, and pay online.
ServicePro Portal
Separate service team member portals to view assigned requests, log work, receive payments, and send messages.
ServicePro Invoicing & Payments
Send and receive work orders directly on TenantCloud.
Vendor Network
Connect with local service professionals and schedule maintenance requests.
Auto-Assign Maintenance Requests
Automatically assign maintenance requests to team members and update property owners with intelligent automation rules.
Maintenance Requests Board
Visualize maintenance requests, see works-in-progress, and maximize efficiency.
Team Roles & Permissions
Team Members
Assign roles and properties to additional team members for full control.
1
1
Custom
User Roles & Permissions
Grant separate roles and permissions for each account user.
Team Calendar
Coordinate teams with a shared calendar.
Task Management
Assign specific tasks to team members.
Google Calendar Sync
Sync with Google Calendar to keep track of lease expirations, tasks, appointments, reminders, and more.
Property Manager Mode
Manage owner agreements, accounting, and communication.
Team Member Tracking
View each team member’s activity and history inside TenantCloud.
Team Property Permissions
Add team members and manage permissions such as property and feature access.
Team Activity Timeline
View team member metrics and activity.
Property Owner Management
Owner Portal
Property owner portal gives owners access to records they need anytime, no phone calls or shared logins necessary.
Messenger Portal
Communicate with property owners in a secure online portal.
Property Owner Management
Track and manage property ownership per property.
Owner Agreements
Customize an agreement between an owner and property manager.
Service & Management Fees
Autopay service and management fees.
Live Reporting
View transactions and financial data in real-time.
Owner Contribution Invoicing
Track invoices for owner contributions.
Owner Distribution Invoicing
Track invoices for owner’s distribution.
Online Payments
Set up online payments for owner fees, etc.
Easy Maintenance Approvals
Let owners or property managers approve and access maintenance requests as needed.
Reports
Tenant Statement Report
Summarize all financial transactions of a tenant.
Property Statement Report
Generate a total income report.
Provider Statement
Generate a financial report for a property owner.
Rent Roll
Summarize current rent collected, owed, and overdue.
Contact
View all contacts saved in TenantCloud.
Maintenance Requests Report
View maintenance request history and activity.
General Income & Expenses
See total income and expense data.
Property Expenses Report
See costs associated with maintaining a property.
Lease Statement Report
View the terms and financial aspects of a lease agreement.
Deposits & Liabilities
View all deposits made at a specific date range.
Online Payments Report
View all payments received at a specific date range.
1099 Tax Forms
Generate 1099 Forms and send digital copies to recipients.
Owner Statement
Outline the financial performance of the owner of a property.
Operating Statement Report
Generate an income statement that shows revenue, expenses, and net income.
Tax Preparation Report
Generate a tax report that shows property income and expense amounts by category.
Profit & Loss Statement
Summarize revenue, expenses, and profit or loss.
Amortization Tracker
View a property’s loan balance over time.
Depreciation Tracker
Monitor the gradual decrease in property value over time.
Report Builder
Build your custom report based on your TenantCloud data.
Coming soon
Security
Login Sessions
Track login history and user activity.
Device Authorization
Secure authorization across all devices.
Two-factor Authentication (2FA)
Add 2FA for additional protection.
Data Encryption
Secure and protected data.
Social Media SSO
Authenticate with your social media accounts for easy single sign-on.
Product & Customer Support
Email & Chat Support
Need help with your account? We have a full team of support ready to help.
Priority Support
Onboarding & Training
One-on-one virtual onboarding and training sessions are available for an additional fee.
Priority Support
Tenant Support
Tech support is available for tenants.
Priority Support
Phone Support
Need help with your account? We have a full team of support ready to help.
Priority Support
Owner Support
Tech support is available for owners.
Priority Support
API Access
Open API access to integrate with your preferred platforms.
Coming soon
Zapier Integration
Thousands of platforms are available for connection to your TenantCloud account with Zapier.
Coming soon

FAQs

What is the purpose of a tenant screening process?

As a property manager or landlord, you’re always looking for ways to improve business, which is why you should consider tenant screening. Our property management software provides a comprehensive range of services, including tenant screening.

A tenant screening report helps landlords choose the best applicant for a vacant rental unit. Reviewing a tenant's rental history and asking a few questions is not enough to make a well-informed decision. Therefore, tenant screening is the most effective way to identify desirable tenants from undesirable ones.

TenantCloud's tenant screening services offer the following benefits for property owners:

  • Lower risk of liability
  • Less crime and vandalism
  • Fewer vacancies and lost income
  • Improved tenant screening services

Tenant screening interviews are a great way to learn more about the people you're thinking of renting to and ensure that your property is in good hands. It is often recommended as a part of the rental application process.

Pre-screening questions allow landlords to eliminate prospective renters who don't meet their criteria. In addition to finding more reliable tenants, pre-screening gives you the chance to establish expectations for the rental process from the start.

We highly recommend running a full background check with pre-screening questions to strengthen decision-making. Candidates may intentionally give confusing answers, have a selective memory, or pull responses out of thin air if they aren't sure. Pre-screening questions are a simple approach to attracting responsible tenants and saving time and money in the long run.

What is a tenant screening report?

A tenant screening report is a document that shows an applicant’s financial and rental history. It details a person's payment history, eviction history, criminal history, and any red flags before a tenant moves into your rental. Manual tenant screening can be time-consuming and often does not include the whole picture; using property management software is an efficient and reliable way to ensure you’re doing your due diligence.

Tenant screening should always include:

Here is a list of features for users:

  • Credit reports: including how much debt they have and whether they pay their bills on time to ensure they don’t have a habit of falling behind.
  • Criminal records: including whether they have been convicted of any crimes, so you can make sure your properties are in good hands.
  • Employment records: including whether they have been fired from any jobs, and meet income requirements.
  • Rental history: including whether they have ever been evicted from a property.

TenantCloud makes it easy to run a tenant background check, including criminal records, work history, past evictions, and more, thanks to tenant screening services provided by credit bureaus. A background and credit check and a search of national eviction records are all part of a full tenant screening report.

You can feel secure in the tenants you accept into your rental property with the help of TenantCloud's background and credit checks. After you've made sure your rental property is in good hands, you can move on to other matters.

What does a tenant background check show?

By searching national criminal records, state data, the national sex offender registry, and OFAC/most wanted lists, landlords can learn a lot about a prospective tenant's background. This will allow you to verify the individual's identity by looking into their past and verifying the information they provided about their criminal record, education, employment, and other personal details.

Here is a list of features for users:

  • Criminal background check - when reviewing an applicant's criminal history, it's common to evaluate the kind of offense, the severity, and the length of time since the crime was committed.
  • Sex offender registry check - this registry is a list of all sex offenders who have been convicted in a certain state. The address, physical appearance, and criminal history of a sex offender are often included in registers.
  • Reference from a previous landlord – this is not necessary but always welcomed.
  • Eviction history - do not forget to verify that your potential tenant has a clear eviction history.
  • Instant State Data
  • OFAC/Most Wanted Searches

Performing background checks can help you select the right tenants who can pay their rent on time, as well as protect your property and follow lease terms during their tenancy.

Effective tenant screening increases tenant retention in a variety of ways; for example, tenants who rent a property for a longer period of time are more reliable. For both parties, a polite tenant-landlord relationship makes life easier.

We highly recommend performing a criminal background check for all potential tenants without exception. Background checks are necessary to avoid eviction. Not only are evictions upsetting, but they may be expensive and protracted, especially if the tenant contests them.

Why is a tenant credit check important?

A credit check and report will summarize an applicant’s credit history, which helps ensure a tenant is trustworthy. This report includes SSN verification, address history, bankruptcy searches, and a full credit report with a resident score.

A credit report gives a complete understanding of their financial situation and responsibility based on their credit score.

After a credit check, you should know:

  • If the tenant has a history of late payments at other properties.
  • If the tenant has any frozen accounts.
  • If the tenant has a history of dishonest check-writing, bankruptcy, or other unfavorable financial practices.

Many applicants won't provide this information voluntarily, but knowing potential tenants’ financial situation beforehand will help to anticipate how they'll handle paying monthly bills. For instance, if an applicant has a history of credit card debt, this may indicate that they have trouble making payments on time, which is a big issue when rent is due each month. On the other hand, if someone has consistently made timely payments on their debts and expenses, you can generally rely on them to make their rent payments as well.

How can tenants build their credit history with TenantCloud?

A good credit score means that a tenant will be capable of paying rent. With the help of credit bureaus, landlords can understand how a potential tenant has handled payments in the past on loans, credit cards, and other items by looking at their credit records.

TenantCloud offers the Rent Reporting option that reports tenants’ rent payments to credit bureaus to help build a credit history and credit score. When a tenant pays rent through the system, payments are reported to the following credit reporting bureaus in the US:

  • TransUnion
  • Equifax

Ongoing reporting of your on-time payments helps to establish a good record. This is an excellent way to build credit scores, which will mean more access to better properties.

Future renters can benefit from rent data reporting. Landlords want to know that they can trust their tenants, and having a payment history on your credit report sends that message.

How does rent reporting work?

Both positive (paid) and negative (unpaid) rental payments are reported to Credit Bureaus by our property management software. TenantCloud counts as a successful rent payment whenever a landlord marks an invoice as "paid" in full.

Screen tenants quickly and easily. Try TenantCloud risk-free today.

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