If you’re looking for a property management software to handle your rentals, you’ve likely come across two names in the digital space: TenantCloud and Innago.
While both platforms are true contenders in the lineup, offering similar features such as rent collection and leasing, they do have stark differences that may sway your overall decision.
When it comes to your rental business, it’s not a one-size-fits-all matter. That’s why we’re comparing Innago vs. TenantCloud to help you decide which one fits your needs best.
TenantCloud Overview: Pros, Cons, & Features
If you’re looking for a full-scale rental property software that is cost-effective, TenantCloud is at the top. With three flexible plans, TenantCloud is designed to support your rental business at every step—yes, even (and especially) when scaling up.
The platform is primarily aimed at independent landlords, property managers, and tenants, providing leasing, rent collection, listing, tenant screening, and more.
Pros
✔ Affordable pricing: Wallet-friendly monthly subscription tiers starting at make it easy for small to mid-sized landlords to support their portfolios
✔ All-in-one dashboard: Carry out multiple tasks in one place—from listing, screening, leases, applications, and rent collection.
✔ Separate portals: Custom portals for tenants, owners, and service providers allow for a more streamlined experience.
✔ Rent reporting: Tenants can automatically report their on-time rent payments each month to build credit history.
✔ Accounting: Track expenses, create tax reports, reconcile accounts, and more.
Cons
✘ No free plan: Just a 14-day free trial
✘ Small learning curve: Like many property management software, it takes time to navigate the platform efficiently at first.
✘ Slower payments: Rent deposits can take anywhere from 5-7 days, which can be a challenge for some landlords.
Innago Overview: Pros, Cons, Features
Innago is a free cloud-based software designed for small to mid-sized landlords. The platform includes several features, including leasing, rent collection, tenant screening, and more.
Landlords looking for a light service to cover their basic needs may get the most out of this type of software, but those who are looking for full support may find its features lacking.
Pros
✔ Free Cost: The “freemium” plan is a cost-effective solution for landlords. Tenants pay small fees for certain services such as ACH payments, tenant screening, and more.
✔ Simple design: Offers an intuitive experience without the hassle of large, multi-scale platforms
✔ Several features: Despite its small package, Innago provides rent collection, screening, and leasing tools for landlords.
Cons
✘ Limited accounting: Offers only basic accounting features, which may be a downside for rental businesses wanting full financial support.
✘ Limited growth: Landlords who plan to scale their portfolio may eventually outgrow the “freemium” model and need to start over elsewhere.
TenantCloud vs. Innago: Feature-by-Feature Comparison
So, how do the features compare side-by-side? Let’s see.
| Feature | TenantCloud | Innago |
|---|---|---|
| Pricing | Starter: $15.00/month billed annually Growth: $29.17/month billed annually Pro: $50.00/month billed annually Business: Custom pricing *all unlimited units | Free |
| Free Plan | 14-day free trial | Yes |
| Mobile App | Landlord app + Tenant app (both free) | Landlord app only (free) |
| Tenant Screening | Background checks and credit checks through TransUnion; Snappt fraud integration | Background checks and credit checks through TransUnion |
| Listing Syndication | Dozens of sites including Rentler, Realtor, Apartments.com free; expanded ILS for $30, AI listing writer | A handful of sites including Zillow, Zumper, RentalSource, and more |
| Payments | ACH, credit/debit, autopay, partial payments, online refunds, reconciliation, payments dashboard; late fees | ACH, credit/debit, autopay, payments dashboard, collection reports; late fees |
| Lease Templates | Comprehensive bundles included in Pro plan and higher | Lease agreements, notices, addenda |
| Accounting | Full-scale accounting, including 1099 forms, Schedule E, expenses, income reports, etc. | Track expenses; must upgrade to Ledgre add-on for more |
| Maintenance | Track maintenance requests, report inspection fixes, and contact service providers with built-in Thumbtack integration | Track maintenance requests, mobile maintenance management |
| Team Tools | Workflow automation, task tracking, team calendar, Zapier integration | Limited |
Tenant Screening
Both TenantCloud and Innago offer secure tenant screenings through TransUnion to ensure landlords find quality renters, including credit, criminal, eviction history, and income verification reports.
TenantCloud offers tenant screening, where landlords can request a screening report directly from an online application. But you can also run a report without an application, with a single click.
Listing Syndication
Both platforms offer some listing and syndication features to help market your rentals and fill vacancies faster.
TenantCloud offers advertising on Rentler, Realtor, and Apartments.com with one click at no additional cost. For an additional cost, you can promote rentals on the most popular Internet Listing Services (ILS), including Rent.com, RealtyStore.com, Redfin, Rentals.com, Oodle, Apartment Guide, RentalSource, Rentalads.com, and Zumper.
Innago syndicates listings for free on such ILS sites as Realtor, Zumper, PadMapper, RentLingo, Uloop, Trovit, and Movoto. For an additional cost, you can syndicate listings on Zillow.
Online Rent Collection
You’ll find online rent collection on both platforms for secure payments.
TenantCloud provides a secure AutoPay feature to encourage on-time payments. ACH direct deposit or debit and credit card payments are accepted, and landlords may apply one-time or automatic late fees if needed. For roommates and financial help, partial payments are allowed.
Innago allows tenants to pay rent online using any preferred payment method, including checking or debit/credit card. Landlords can manually enter payments received from cash, check, or other methods. It also offers autopay and other invoice options.
Lease Templates
Need lease templates? Both TenantCloud and Innago offer leasing templates for landlords, with TenantCloud offering a slightly larger bundle.
TenantCloud provides a comprehensive suite of landlord documents, available from the Starter plan onward. These include residential lease agreements, state-specific legal documents, tax-related forms, addenda, notices, lease termination, security deposit receipts, and property management agreements. Users can create their documents right in their dashboard or download PDFs/Excel files, ensuring you can have everything you need signed online with eSignature.
Innago offers residential lease agreements, renewal notices, lease termination, and pet addenda.
Accounting
As far as accounting, TenantCloud offers a comprehensive suite of accounting tools, while Innago offers basic tools for landlords.
TenantCloud provides a range of essential reports for Starter plan users and upward. Generate nearly two dozen reports, including the 1099-NEC and 1099-MISC forms, directly from the dashboard, simplifying tax season. The Tax Preparation Report aligns with IRS Schedule E categories and offers clear insights into your financial data, available in both Excel and PDF formats.
Innago lets users record and track expenses, with options to organize by payee, category, and account. For more detailed accounting, landlords may need a QuickBooks or Ledger subscription to integrate reports like profit and loss, rent roll, and bank deposits.
Maintenance Requests
While both property management software include maintenance tracking to help landlords manage repair requests, only TenantCloud goes above and beyond.
TenantCloud provides a built-in maintenance management system across all subscription tiers, allowing landlords to track repair requests, coordinate with service professionals, and manage invoices. Pro and Business plans also feature a maintenance board for enhanced task organization. Plus, with the built-in Move-in/Move-out inspection tool, landlords and tenants can submit maintenance requests directly if they identify a need during their walkthrough. They can also connect with service providers on Thumbtack and send invoices, all inside the platform.
Innago offers a straightforward process for property maintenance, enabling users to create, assign, and track all work orders within the system.
Which Software is Right for You?
Choosing between TenantCloud and Innago ultimately comes down to where you are in your rental journey and where you’re headed next.
If you’re a first-time landlord with a small portfolio and want to get started without any upfront cost, Innago’s free plan is a reasonable entry point. It covers the basics and gets the job done without a steep learning curve.
But if you’re looking for a platform that grows with you, TenantCloud is a stronger long-term investment. With full-scale accounting, robust lease management, advanced maintenance tools, and flexible pricing, it’s built for landlords who want more than just the basics.
Bottom line: Innago is a good starting point. TenantCloud is where serious landlords land.
Ready to see what TenantCloud can do for your rental business? Start your free 14-day trial today.
TenantCloud vs. Innago FAQs
Is TenantCloud better than Innago?
It depends on your needs. TenantCloud offers more robust features, making it the stronger choice for landlords who want an all-in-one platform. Innago is a solid free option for landlords with basic needs, but it is more limited.
Is Innago really free?
Yes, Innago is free for landlords. This type of “freemium” model means the cost is essentially shifted to renters through ACH payments and screening fees. Landlords who need more advanced accounting or reporting may need to pay for third-party integrations, such as QuickBooks.
Which property management software is best for small landlords?
Both platforms work well for small landlords, but the right choice depends on your goals. If you’re just starting out and want zero upfront cost, Innago is a low-risk entry point.
