Help Center - For Landlord

TenantCloud Support

How to verify my account?

To verify your account and get the TenantCloud Verification Shield on your listings, follow these steps. There is a one-time setup fee of $1.99.

Go to the "Settings" menu, choose "Trust & Verification," and click the "Get Verified" button:


Take a picture of yourself holding your government ID next to your face with the following visible and readable: name, birthdate, and picture. Upload it by clicking the "Upload photo" button. You can also "Take photo":


Press the "Verify photo ID" button. You can view a photo of your ID. There is also an option to remove the photo and upload another one:


Provide your credit card information, fill in all fields marked with an asterisk, and press "Verify Credit Card". To get you verified, we will charge your card $1.99:


There are two types of phone verification: "Mobile" and "Direct line". Choose the option that is best for you and press "Verify Phone Number":


Connect your Facebook, Google+, or LinkedIn account by clicking the "Connect" button near each of them. This step is optional. Then press the "Request verification" button:


You'll be verified as soon as our manager checks your information. It usually takes a few hours. You will receive an email notification when the account will be verified as well:


Watch the video guide to learn more:


Last updated:
Mar. 13, 2019

Please let us know if you have any other questions.