Features & Pricing
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Rental Accounting and Management
Frequently Asked Questions
Let's get started with TenantCloud!
How to cancel my plan subscription?
How is your data protected within TenantCloud?
How to import the list of contacts into TenantCloud?
Where are your data centers hosted?
What browsers does TenantCloud support?
How to import the list of properties and units into TenantCloud?
How to send a message?
How to export my account data?
How to change my date format?
How do I set my time zone?
How to reset my account?
What is the difference between servicepros and vendors?
How to change my account email?
What does my tenant see?
How to upgrade my plan?
How to customize the dashboard?
TCPAYMENTS powered by Dwolla
What is TCPAYMENTS powered by Dwolla?
Why is my transaction still pending?
Why did the transaction fail?
Why I am being asked for more documentation?
How does Dwolla protect customer's data?
How much can I send? (transaction limits)
How to create a business account?
How to create a personal account?
How to add money into your account balance?
How to link a propety to my bank account?
How to transfer money from account balance into bank account?
How to set balance auto-withdrawal?
How to disable auto-withdraw?
How to add a funding source?
Payment Activity and Searching
Is Dwolla a bank?
Why am I suddenly being asked for more documentation and what type of photo ID can I provide?
Trust & Verification
How to verify my account?
How does providing identification on TenantCloud work?
Properties & Units
How to add equipment to the unit?
How to add service reminder to the property/unit?
How to add a to-do reminder?
How to assign a key to the property/unit?
How to activate the Property Message Board?
How to get a rental report?
How to add a property?
How to remove a property?
How to add a unit?
How to remove a unit?
Marketing and Listings
What is TenantCloud Rentals?
How to view the listing?
Can a unit be listed even if someone is living there?
How does the potential tenant apply to a property?
How to list my rental?
How to activate and edit content at your landlord website?
How to send the prospective renter a link to fill out an application for the listed rental?
Can I add questions to the application?
Checkr: What does the status of the report indicate?
RentPrep: How to screen a tenant?
Checkr: How do applicants submit documents for additional verification?
Checkr: Why is the background check taking longer than anticipated?
Checkr: What are Exceptions?
Checkr: How to screen a tenant?
How to add roommates that pay jointly?
What is the difference between Separate and Combined lease types?
How to pay an owner?
How to pay a service pro?
How to add Residential Agreement template?
How do I activate E-signature?
How do I add multiple administrators to my account?
How to add a tenant?
Can I connect owners to properties if I am a property manager?
How to move in a tenant?
How to connect with a tenant?
How to add a vendor?
How to send a message to your tenant?
How to create lease?
How to end lease?
How to connect with a tenant and assign a lease to them?
How to add deposits?
How to delete a transaction?
How to create recurring charges to my tenants?
How to create an invoice?
Can I customize the liability/income/expense categories
How to apply credits?
What if a tenant overpays their rent?
How to add credits?
How to change your account currency?
How to return a deposit?
Can an email be automatically sent to the tenant when rent is due?
Can recurring rent charges be sent in advance?
How do I set up late fees?
Can I add in past transactions for my tenants?
Can I easily enter dates and amount for past tenant transactions?
How to apply deposits towards damages and invoices?
How to set up my Stripe account?
Can my tenants pay with credit card?
I live in U.S. and have a U.S. based bank account. Can I receive rent from my rental in Canada?
Does Paypal integrate with my TenantCloud account in Canada, England and Australia?
How to start collecting rent online?
Can tenants only pay with options that I set up in my account?
Paypal error: "You do not have permissions to make this API call"
How to get PayPal API username, password and signature information?
How to connect with my service pro?
How to submit a maintenance request?
How to assign a maintenance request to my service pro?
How to mark the maintenance request as resolved?
How to set recurring maintenance requests to your equipment?