TL;DR
• Lana runs a landscaping business in Portland and was so swamped with tenant calls across her three duplexes that she bought a second phone just to keep work and rentals separate.
• A tenant shared their TenantCloud profile with her, and after adopting the platform herself, she went from constant firefighting to managing everything remotely.
• Her story is about how one tenant's recommendation reshaped her whole rental business and gave her the freedom to travel again.
Hello everyone! Have you already been on vacation? We just received another #ThisIsHowITC story from Lana who found use with TenantCloud while enjoying some much needed rest. Such a great feeling to know you still help your tenants from anywhere anytime! Hope you will enjoy and please keep sharing your stories!
TenantCloud Team:
Thank you for finally making a rental product that does everything. I have three different duplexes across town and used to get so frantic and upset every time I saw my phone ring, because I knew it was one of them. I run a landscaping business in Portland (focused on organic composting) and I eventually had to get a second phone just for the rentals. I would then just leave it at home while I was at work just so I could focus on work. I used to joke that my tenants are renting me, but it felt real many times. Anytime I tried to leave town something would come up and plans would have to change. I became so paranoid about something happening with the rentals that I stopped planning anything out of town.
I found out about you through a tenant that wanted to share their TenantCloud profile with me and I started learning more. I was already paying for a separate phone and who knows how much of my time. I love it! I started using it 6 months ago and now require all my tenants to use it for all maintenance requests and messaging. Everything is now kept in one place.
After about a month I realized I didn’t need the second phone and I was getting fewer messages. With the automatic rent collection and video for maintenance request it was simple to address almost any issue. Giving tenants their own account is a true lifesaver. It took a couple of months, but I finally felt I could go on a much needed vacation and I did.
It was so nice and relaxing. I could manage everything while in a complete different part of the world. I even moved in a tenant roommate and it took no time at all and neither the tenant nor the roommate knew I was hanging out in the pool. I added her email and went back to the scenery. She filled out the application and I got a notification when she was done – I clicked “Move in tenant” and I was done. Thank you TenantCloud for a much needed vacation.
With TenantCloud it’s not a problem to move in a Tenant even if you are on vacation. So Lana creates a lease and gets a new tenant even on vacation.
