Help Center - For Landlord

TenantCloud Support

How do I filter my maintenance requests?

In order to filter your maintenance requests, go to the "Maintenance" section from the left side menu of your dashboard. You will see two tabs, "Requests" and "Reminders":

How do I filter my maintenance requests?

 

Choose the "Requests" tab to learn more:

How do I filter my maintenance requests?

 

The "Display" option allows you to view:
- Active requests (new, in progress, approval pending, approved/declined by owner, resolved)
- Not Active (deferred, archived, canceled)

Active maintenance requests are displayed by default on the page:

How do I filter my maintenance requests?

 

The "Search" option allows you to search for maintenance requests by:
- Maintenance request title
- Maintenance request number(#)

How do I filter my maintenance requests?

 

The "Filter" option provides a more advanced way of searching maintenance requests.

You can filter requests by:

  • Property & Units (property, unit)
  • Priority (low, normal, high, critical)
  • Assignee (unassigned, do it myself, servicepro)
  • Shared Request (not shared, shared)
  • Tenant (no tenant, tenant 1, tenant 2, tenant 3, etc.)
  • Category (category 1, category 2, category 3, etc.)
  • Subcategory (subcategory 1, subcategory 2, subcategory 3, etc.)
  • Equipment (linked, not linked)
  • Order (by date initiated, by due date)
  • Owner Approval—in Property Manager Mode only (not requested, pending, approved, canceled, declined)
  • Maintenance Fee—in Property Manager Mode only (not invoiced, invoiced)

 

Switch to the "Reminders" tab to learn more:

How do I filter my maintenance requests?

 

The "Display" option allows you to search by:

- all
- active (default)
- ended

How do I filter my maintenance requests?

 

The "Filter" option provides a more advanced way of searching for reminders.

You can filter reminders by:

  • Property & Units (property, unit)
  • Priority (low, normal, high, critical)
  • Schedule (weekly, every two weeks, monthly, quarterly, semi-annually, annually)
  • Category (category 1, category 2, category 3, etc.)
  • Subcategory (subcategory 1, subcategory 2, subcategory 3, etc.)

 

 

Last updated:
Apr. 11th, 2019

Please let us know if you have any other questions.