Help Center - For Landlord
Can I re-assign the maintenance request to another ServicePro?
You as a Landlord/Property Manager can un-assign and reassign the maintenance request to another ServicePro only if the maintenance request is in "Canceled" status. Make sure the request is cancelled.
When you cancel the shared maintenance request, the assigned ServicePro will get the status update, will be automatically disconnected from that request, and will get a copy of the request.
After you have cancelled a request, go to "Maintenance" from the left side menu. Switch to the "Not Active" tab:
Click "Details" on the canceled request:
Select "Edit" from "Three-dot" menu:
Scroll down to the "Assignee Information" section. Here you can un-assign a ServicePro from a maintenance request by selecting "Unassigned." If you would like to reassign the maintenance request to another ServicePro, select the needed ServicePro contact from the drop-down list. Enable the “Share with Professional” toggle button to share the given maintenance request with your ServicePro:
Scroll down to the end of the page and select "Update" to save the changes:
Mar. 15th, 2019