Help Center - For Owner

TenantCloud Support

What does the status of the maintenance request indicate?

Maintenance requests are divided into several statuses:

- new

- in progress

- resolved

- deferred

- canceled

- archived


What does the status of the maintenance request indicate?

 

  • "New" status indicates that your landlord or their tenant has created the work order manually and submits the request online. 

You can only view the request status and aren't able to edit or remove it.

  • You can view the "In progress" status changes made by your landlord or service pro.
  • You can view the "Resolved" status changes made by your landlord or service pro.
  • You can view the "Cancelled" status changes made by your landlord or service pro.
  • You can view the "Deferred" status changes made by your landlord.
  • You can view the "Archived" status changes made by your landlord.

 

  • Approval Pending
    This status indicates that your property manager has sent the request to you for the cost approval.

 

  • Approved
    This status indicates that you has selected one bid and approved the the costs.

 

  • Declined
    This status indicates that you has declined all bids.

 

 

Last updated:
Oct. 23rd, 2019

Please let us know if you have any other questions.