Help Center - For Landlord
How to request additional information from an applicant?
If you received a new application from the prospective tenant, but would like to request additional information from them, go to the "Applications" in the left-side menu on your dashboard choose the necessary applicant and press the "View" button:
Choose the "Request Information" option from "Three-dot" menu. Please specify what should be updated and your applicant will receive an email with the requested information. Press the "Confirm" button:
When an applicant updates the Rental Application on their end, the status of the application will change from "Information Requested" to "Updated":
Apr. 12th, 2019