Help Center - For Tenant

TenantCloud Support

How to submit maintenance request to my landlord?

In order to submit a maintenance request online, you must be connected with your Landlord / Property Manager and have the shared lease.

 

Please, follow the LINK to view a helpful & awesome video guide!

 

If you are connected and have an active lease shared, go to the maintenance page by pressing Fix it on the left-side menu. Click on the “+ Add Maintenance Request” button in the upper-right corner of the page:

How to submit maintenance request to my landlord?

 

Fill out required fields with your information. Choose a maintenance category from the list or select the category below. There are few steps of setting up a maintenance requests:

How to submit maintenance request to my landlord?

How to submit maintenance request to my landlord?

How to submit maintenance request to my landlord?

How to submit maintenance request to my landlord?

 

You can skip them choosing category from the list. Type the issue and you will see all the possible results:

How to submit maintenance request to my landlord?

 

On the last step you can give the maintenance request a title and note the details about the request. Also, you can add attachments to the maintenance request or even a short video to describe the problem even better:

How to submit maintenance request to my landlord?

 

Press the “Create” button to complete the procedure:

How to submit maintenance request to my landlord?

 

Please note!
You can only upload a 15-second video.
 

This link might also be helpful:
How to connect with my landlord?

 

Last updated:
Jun. 8, 2018

Please let us know if you have any other questions.