Help Center - For Tenant

TenantCloud Support

How do I submit maintenance request to my landlord?

In order to submit a maintenance request online, you must be connected with your Landlord / Property Manager and have the shared lease.

 

Watch the video guide to learn more:

 

 

If you are connected and have an active lease, you can submit the request in one of the following ways:

  1. Go to the Home page and click on the Maintenance quick button:

How do I submit maintenance request to my landlord?

       2. Go to the maintenance page by pressing "Fix it" in the left menu. Click on the "+ Add Maintenance Request" button in the upper right-hand corner of the page:

How do I submit maintenance request to my landlord?

 

Fill out all the required fields with the related information. You can choose a maintenance category from the list or select the category below. The more details you provide, the better your landlord will understand the issue:

How do I submit maintenance request to my landlord?

How do I submit maintenance request to my landlord?

How do I submit maintenance request to my landlord?

 

In the last step, you can give the maintenance request a title and provide other details about the request. It is preferable to add a picture of the issue or even a short video to describe the problem even better. Press the "Create"button to complete the procedure:

How do I submit maintenance request to my landlord?

How do I submit maintenance request to my landlord?

 

Please note!
You can only upload a 15-second video.
 

This link might also be helpful:
How to connect with my landlord?

 

Last updated:
Aug. 27th, 2019

Please let us know if you have any other questions.