Help Center - For Landlord

TenantCloud Support

How do I screen a tenant?

Tenant screening is a process used primarily by residential landlords and property managers to evaluate prospective tenants. The purpose is to assess the likelihood the tenant will fulfill the terms of the lease agreement and will also take great care of the rental property in question. The process culminates in a decision as to whether to approve or decline the applicant.

TenantCloud provides three screening packages: Full Check Report ($35), Background Check Report ($25) and Credit Check Report ($30).

Full Check Report (35$) includes:

National Criminal Search

Instant State Data

National Sex Offender Data

OFAC/Most Wanted Searches

SSN Verification/Address History

Bankruptcies Search

Full Credit Report with Resident Score

National Eviction Search

Background Check (25$) includes:

National Criminal Search

Instant State Data

National Sex Offender Data

OFAC/Most Wanted Searches

Credit check (30$) includes:

SSN Verification/Address History

Bankruptcies Search

Full Credit Report with Resident Score

Please note! To proceed with the screening, landlord has to activate free marketing website, add a property and their listings will be shown on free TenantCloud website:

How do I activate and edit content on my landlord website?

To be able to list rentals on Zillow and other partners' marketing websites LL/PM has to pass verification of their identity and list each unit on Marketing websites:

How to verify my account?

How to list a unit to Marketing websites?

NOTE! Marketing websites are available for properties based in USA.

It is possible to screen only US residents.

If you would like to receive rental applications online, you have to activate “I want to receive rental applications online“ toggle button on Rental Application Settings:

How to invite tenant to apply online?

Or you can add application manually and then run screening:

Or you can request Full Check screening report once listing a rental. While listing a rental enable the “Require applicant to get screening“ toggle button. In this case, the prospective tenants won’t be able to submit their rental application without the screening report:

Or you may want to invite to apply potential applicant available in your leads section:

To proceed with a screening, select Applications in the left side menu of your dashboard. You’ll see the list of new rental applications submitted by potential tenants or created by you manually. Press "run screening" for the applicant you want to screen:

Choose the report that suits your needs, select who will pay for the report by clicking on "I'd like to pay" or "Request from tenant", fill in all the required data and complete necessary steps for the screening:

Once the request is submitted, you will see a pop-up window informing you that the screening request has been sent to the applicant, who will be notified via email about further steps. When the report is complete, you will also be notified via email.

The grey diagram around the applicant's photo indicates the screening has been requested for this tenant:

When the screening is "Ready", there is multi-colored and active diagram around the applicant's photo and you can view the Credit score on it:  

If you paid for the report, a temporary hold (3 days) will be placed on your card. You’ll only be charged for the successfully completed reports.

The screening will be generated as soon as the prospective tenant will complete their identity verification. The Screening report is available for an applicant and a landlord and can be downloaded for a period of 30 days.

 

Last updated:
Nov. 26, 2020

Please let us know if you have any other questions.