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Frequently Asked Questions

  • General Income Report
    • The General Income Report shows general income payments that are not associated with any property. It is often used for tracking any additional income not shown in reports, including property-related payments.Please note!The report cannot be shared with the owner.This might be useful:How do I set which reports an owner can view?Icons in the top right corner of the page indicate the following:Info Tip: Hover over it to read a b ...

  • How to change my account email?
    • 1. To change your account email, go firstly to the Settings main menu by clicking the Settings button. Then, Choose Personal information: 2. Click Edit (below your name and photo): 3. In the email field, delete the current email and fill in the new one. Press Save: Confirm Change window will appear. Check the inbox of the email you have just entered and fill in the confirmation code from the latest TenantCloud email. Fill in the pa ...

  • How do I add roommates that pay jointly?
    • To add roommates that pay jointly, you need to add a new lease first.To create lease go to "Contacts" in the left-side menu on your dashboard: Choose a tenant from the "No lease" list: Click on "Move in" button on the necessary tenant: Fill in the required information, choose the "Combined invoicing type" and click "Next" to continue: Read more how to continue creating a lease on How do I move in a tenant? Last updated:Ma ...

  • How to add a to-do reminder?
    • You can find the "To do list" widget on the dashboard: Click "+ add note": Here you can create tasks and set alerts: You can mark the task as done, edit or delete it. You can also set up a number of notes to show on the page:  Last updated:Mar. 14th, 2019 ...

  • How to mark the maintenance request as resolved?
    • 1. To mark your maintenance request as resolved, go firstly to the list of all requests in the Maintenance menu, and choose the right one. Then, press edit:  2. Scroll down, and choose Resolved in the drop-down menu under the Status section. Press Save to finish: ...

  • What is TC Payments powered by Dwolla?
    • TC Payments is a bank transfer functionality powered by Dwolla. Dwolla is a powerful payments platform that securely connects to bank or credit union accounts to enable the ACH payments for any individual or organization in the U.S.By leveraging Dwolla’s API, TenantCloud is able to provide an integrated ACH payments experience for seamless funds transfers for our customers, while reducing the headaches associated with fraud, exposure o ...

  • What currencies are supported?
    • TC Payments powered by Dwolla is the payment system available for US citizens only and supported currency is the US Dollar (USD).At times the SSN is not enough to verify the user’s identity. In these cases, Dwolla does require a US passport, identification card, or a drivers license. Dwolla uses the SSN to verify the identity through a general public records search. If they do not have a form of US identification, it is very likel ...

  • How to set up my Stripe account?
    • Stripe account is required in case you want to receive credit card payments. You don't have to set it up if you want to only pay online.In order to set up your Stripe account, go firstly to "Online Payments" from "Setting" menu: Scroll down and press the "Set up" button under the Stripe logo: If you already have a Stripe account, log in and copy the Live Secret Key and the Live Publishable Key and past ...

  • How do I set up my Stripe account?
    • In order to set up your Stripe account, go firstly to "Online payments" from "Setting" menu: Scroll down and press the "Set up" button under the Stripe logo: Please, enter your account credentials. If you don't have a Stripe account, you will have to create it first.Also, there is an option to chose who will be responsible for the convenience fee, payer or receiver: If you already have a Stripe account, log in and copy the Live Sec ...

  • Does Paypal integrate with my TenantCloud account in Canada, England and Australia?
    • Paypal works in Canada, England and Australia for landlords and tenants who both bank in those respective countries, but if you are a resident of one of them, you will need to set up your Paypal account under the respective country Paypal service - see details at Paypal.com. Landlords can use the API login and password associated with their respective country Paypal account to set up their PayPal account at TenantCloud.  Last updated:Ap ...