Help center

Frequently Asked Questions

  • How do I send a message?
    • TCMessenger is a communication tool that allows users to send messages & files to connected contacts within TenantCloud. Its internal message system means that you can only send and receive messages from other connected TenantCloud users. Your contacts will be notified when new internal messages arrive by an icon in the top menu as well as via email notification. In order to message you back, your contacts will need to log in to their TenantCloud ...

  • How to add credits?
    • To add credits, go to "Accounting" in the left side menu of your dashboard. Click the "+ Money In" button and select the "Credits" option from the drop-down list: Enter the date, tenant, sub-category (if needed), method of payment, amount, and press the "Add Credits" button: Please note!Make sure you have added a tenant first so you will be able to give them credits. Later you'll be able ...

  • What is TenantCloud customer support phone number?
    • TenantCloud phone customer support can be reached toll-free at 1-888-364-7408, Monday- Friday from 9am to 5 pm, Central Time. Questions submitted after hours will be sent to voicemail and we will call you back at our earliest convenience. We are closed on holidays but will respond as quickly as possible.  Last updated:Dec. 17, 2019 ...

  • What is TenantCloud customer support phone number?
    • TenantCloud phone customer support can be reached toll-free at 1-888-364-7408, Monday- Friday from 9am to 5 pm, Central Time. Questions submitted after hours will be sent to voicemail and we will call you back at our earliest convenience. We are closed on holidays but will respond as quickly as possible.  Last updated:Dec. 17, 2019 ...

  • What is TC Payments powered by Dwolla?
    • TC Payments is a bank transfer functionality powered by Dwolla. Dwolla is a powerful payments platform that securely connects to bank or credit union accounts to enable the ACH payments for any individual or organization in the U.S.By leveraging Dwolla’s API, TenantCloud is able to provide an integrated ACH payments experience for seamless funds transfers for our customers, while reducing the headaches associated with fraud, exposure o ...

  • How do I set up my PayPal account?
    • If you want to pay using PayPal, you must link your existing PayPal account to your TenantCloud account. Click "More" and then “Online Payments”:  Click the “Set up” button. You will see the required information necessary to link the account. Select the "Get my API credentials" button:  Fill out all required fields and log in (or sign up, if you don't have any reg ...

  • How to set up my Stripe account?
    • Stripe account is required in case you want to receive credit card payments. You don't have to set it up if you want to only pay online.In order to set up your Stripe account, go firstly to "Online payments" from "Settings" menu:  Press the "Set up" button under the Stripe logo:  Please, enter your account credentials. If you don't have a Stripe account, you will have to create it first:  If you already have a S ...

  • How to edit profile settings?
    • You can easily change your profile information and adjust the account settings. To change your account settings, click on the "Settings" icon in the right upper corner of the page and go to the "Preferences" section from your "Settings":  On this page, you can view your profile information, change your login and password or reset/remove your account. Click the "Update" button to save all the changes: & ...

  • How to add service reminder to the property?
    • To add service reminder to the property, open "Properties" from the left-side menu and click "View" on the required property: Click on "Reminders" tab and press the "+ add reminder" button: Fill out the fields with required information and save the provided data. Service reminders will be shown in the reminders list. Watch the video guide to learn more:  Last updated:Mar. 1, 2019 ...

  • How to deactivate my Stripe account?
    • In order to deactivate your Stripe account, go to "Online Payments" from "Settings" menu:  Click "View settings":  Now, press the "Deactivate" button. Also, you can delete Stripe settings:  Last updated:Aug. 27h, 2019 ...