Help center

Frequently Asked Questions

  • How do I add roommates that pay jointly?
    • To add roommates that pay jointly, you need to add a new lease first.To create lease go to "Contacts" in the left-side menu on your dashboard: Choose a tenant from the "No lease" list: Click on "Move in" button on the necessary tenant: Fill in the required information, choose the "Combined invoicing type" and click "Next" to continue: Read more how to continue creating a lease on How do I move in a tenant? Last updated:Ma ...

  • How to add a to-do reminder?
    • You can find the "To do list" widget on the dashboard: Click "+ add note": Here you can create tasks and set alerts: You can mark the task as done, edit or delete it. You can also set up a number of notes to show on the page:  Last updated:Mar. 14th, 2019 ...

  • How to mark the maintenance request as resolved?
    • 1. To mark your maintenance request as resolved, go firstly to the list of all requests in the Maintenance menu, and choose the right one. Then, press edit:  2. Scroll down, and choose Resolved in the drop-down menu under the Status section. Press Save to finish: ...

  • What currencies are supported?
    • TC Payments powered by Dwolla is the payment system available for US citizens only and supported currency is the US Dollar (USD).At times the SSN is not enough to verify the user’s identity. In these cases, Dwolla does require a US passport, identification card, or a drivers license. Dwolla uses the SSN to verify the identity through a general public records search. If they do not have a form of US identification, it is very likel ...

  • How to set up my Stripe account?
    • Stripe account is required in case you want to receive credit card payments. You don't have to set it up if you want to only pay online.In order to set up your Stripe account, go firstly to "Online Payments" from "Setting" menu: Scroll down and press the "Set up" button under the Stripe logo: If you already have a Stripe account, log in and copy the Live Secret Key and the Live Publishable Key and past ...

  • Does Paypal integrate with my TenantCloud account in Canada, England and Australia?
    • Paypal works in Canada, England and Australia for landlords and tenants who both bank in those respective countries, but if you are a resident of one of them, you will need to set up your Paypal account under the respective country Paypal service - see details at Paypal.com. Landlords can use the API login and password associated with their respective country Paypal account to set up their PayPal account at TenantCloud.  Last updated:Ap ...

  • What currencies are supported?
    • The list of supported currencies:AUD - Australian DollarCAD - Canadian DollarDKK - Danish KroneEUR - EuroGBP - British PoundJPY - Japanese YenNOK - Norwegian KroneSGD - Singapore DollarSEK - Swedish KronaUSD - US Dollar Last updated:Feb. 15, 2019 ...

  • How do I make rental application template fields required?
    • You can easily configure the rental application template fields using the rental application configuration scheme. This gives you the flexibility to configure template fields and mark them required or optional, depending on the type of information you want to receive from potential tenants.To configure template fields in your rental application, click the gear icon in the upper right-hand corner of the page, which will take you to the main S ...

  • How to set the number of days early to post the recurring transactions?
    • You have complete control over when you send recurring invoices. You can easily set the default number of days early to post recurring transactions (before the invoice due date) by clicking on the gear icon in the upper right-hand corner, which will take you to the main "Settings" menu. Next, select "Accounting Settings": Choose your preferred number of days and press "Update" button to save the changes: The system will now post th ...

  • How to reset my account?
    • You can reset your account. This action will delete all account information, settings and restore your TenantCloud account to its default settings.Please note!All current information will be lost and this cannot be undone. Make sure you do want to start from scratch.To reset your account, go to the main "Settings" page from your dashboard and choose "Profile Information". Then, click the "Edit" link at the upper right cor ...