How do I resolve the Maintenance request?

If you decided to resolve the maintenance request you have created manually, select the Resolved status from the list, or simply drag the request to the Resolved column using the “Requests board”:

To resolve the maintenance request that was created by a Landlord, you need to select the status In review first or drag & drop the request to the In review column using the “Requests board”:

Please note! The Request board is available on the Starter subscription plan.

The “Send this request for review” pop-up will appear. In the Dates & labor section, you will want to enter the start and end dates of the request, as well as the time, spend on it.

In the Supplies & Materials section, you can record the materials that were used. The information will be auto-filled if you have already added materials when creating or editing the maintenance request:

You will also want to select whether the keys were returned and add a comment to the request.

Please note! The comment can be added as a private one. In this case, it will be added to the Timeline only. You are welcome to share the comment on the TC Messenger.

After that you can send this request for review:


Once the Landlord reviews this request and changes the status to Resolved, you will find this request in the Resolved column on your Requests board or in the list of Requests:


 

 

Last updated:

Dec. 24, 2021