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TenantCloud Support

Having trouble finding your authentication code?

If you lose your phone or delete your authentication app, you can use one of your backup codes to sign in to your TenantCloud account. Simply enter a backup code when asked for an Authentication Code.

Please Note!

Ten backup codes were sent to your email after you set up the 2FA for your account. You can find them again in your inbox.

You can use any one of these codes to log in to your account, but each code can only be used once.

 

You can also get a new set of codes if you have used all of the previous ones. To do so, go to your "Settings" menu, select the "Two Factor Authentication" option, and click the"regenerate backup codes" link to resend the list of codes to your email address:

 

The email will contain your personal backup codes:

 

Please note!

Once the new codes are generated, the previous list becomes invalid.

Do not share your backup codes with anyone!

 

Last updated:

Aug. 27th, 2019

Please let us know if you have any other questions.