Help Center - For Landlord

TenantCloud Support

Why was my ID rejected by TenantCloud?

There are a few reasons why your ID could have been rejected by our verification manager.

 

Reason #1
You provided a selfie without your ID held next to your face. You will need to provide a photo of yourself holding your ID.

 

Reason #2 
You provided an unclear, unreadable, and/or black and white photo of your ID. Please update your verification information and resubmit it with a clear, readable, and valid ID.

 

Reason #3 
You provided an invalid ID. You will need to update your verification information and upload a valid ID.

 

Please note!
Our verification manager always provides the reason for any decline and a workaround.

Why was my ID rejected by TenantCloud?

Why was my ID rejected by TenantCloud?

 

 

Last updated :
Apr. 24th, 2019

Please let us know if you have any other questions.