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Why is my transaction still pending?

There are two types of transactions that can be made via TC payments powered by Dwolla: a bank-to-Dwolla-network transfer, and a Dwolla-network-to-bank transfer. When the destination is a Dwolla balance, transfers are complete as soon as the funds enter the Dwolla network. All transfers into the Dwolla network that are sourced from Dwolla user balances can be settled in real-time.

Dwolla balance:

Time to Dwolla network: instant

Time from Dwolla network to recipient’s bank account: 1-2 business days

Total processing time: 1-2 business days

Standard ACH linked bank account:

Time to Dwolla network: 3-4 business days

Time from Dwolla network to recipient’s bank account: 1-2 business days

Total processing time: 4-6 business days

Why is my transaction still pending?

Why is my transaction still pending?

 

A normal ACH transfer workflow includes the following statuses:

  • Pending: A transfer is initiated and starts off as “pending.” A transfer is pending when the money has yet to leave the funding source or it is en route to its destination.
  • Processed: Once the ACH transfer has cleared successfully, it will be marked as “processed.” A processed transfer represents money that has reached its destination account — either a balance or bank account. For a balance, funds will become available to the recipient, while for a bank account, it may take additional time to become available, depending on your bank. Note: “Processed” is not necessarily a final state.

Between the ACH transfer statuses of “pending” and “processed,” there are two other transfer statuses which can occur: “canceled” or “failed.”

  • Canceled: If a transfer’s status changes from “pending” to “canceled,” this means that the transfer was canceled.
  • Failed: If a transfer failed to clear successfully (usually as a result of an ACH reject or return), the transfer’s status will be “failed.” Transfers can fail for a number of reasons, e.g. insufficient funds, invalid account number, no account/unable to locate account, etc. Note: In rare cases, a “processed” transfer may later be returned as “failed.”

Cancel the transfer

Transfers into the Dwolla network from a bank, including transfers that pass through the Dwolla network to another user’s bank account, can be canceled at any point until 4 PM CT on the same business day, if initiated prior to 4 PM CT. If a transfer was initiated after 4 PM CT, it can be canceled any time before 4 PM CT on the following business day.

Transfers out of the Dwolla network can be canceled at any point until 4 PM CT on the same business day, if the transfer was initiated prior to 4 PM CT. If a transfer was initiated after 4 PM CT, it can be canceled any time before 4 PM CT on the following business day.

Why is my transaction still pending?

 

Reasons bank transfers can fail

There are several reasons bank transfers can fail, a few of which are outlined below. When a transfer fails, it is usually a result of an ACH failure which is assigned an ACH return code after being rejected from the financial institution. A few common failure cases include:

  • Insufficient Funds: Pending transfers can fail due to insufficient funds from the source bank account.
  • No Account/Unable to Locate Account: The recipient of a transfer has closed their bank account or has incorrectly entered their bank account/routing number when attaching their funding source.
  • Customer Advises Not Authorized: The owner of a bank account has told their bank that this transfer was unauthorized.

 

Last edited:
Apr. 19th, 2019.
 
 
Please let us know if you have any other questions.