Help Center - For Landlord

TenantCloud Support

Why is my account frozen?

Your account may be frozen due to several reasons:

  • Your subscription payment failed and the system was unable to charge your primary credit card;
  • Your primary credit card has expired.

If your account is frozen, you'll be unable to use any features until the payment is processed.

Update your payment information, process payment for the outstanding balance, and then you can resume and manage your subscription.

To do so, select the "Account Subscription" option from the main "Settings" menu. Press the "Resume" button to resume the current plan, change the plan schedule, select another subscription plan, or move to the free Basic account:

Why is my account frozen?

Why is my account frozen?

Why is my account frozen?

If your primary card cannot be charged for some reason, you can resume your subscription using one of your active backup cards. Press the "Select another card" link next to the "Resume" button. A pop-up with card options will be displayed and you can choose from among them:

Why is my account frozen?

 

Please note!

If you resume your subscription using one of the backup cards, this particular card will become primary and will be used for automatic subscription charges in the future.

Make your choice and press the "Confirm" button:

Why is my account frozen?

 

If you have only one saved card, you can add a credit or debit card, if necessary. Press the "+add a card" button and you will be redirected to the "Cards & Billing Information" section:

Why is my account frozen?

Why is my account frozen?

 

Last updated:
Jul. 26th, 2019

Please let us know if you have any other questions.