Help Center - For ServicePro
Issues verifying my bank
If you have not received the verification deposits from Dwolla in your bank account after 4 business days (not including weekends or holidays), this may be due to a few things:
- If Dwolla had an issue sending the two deposits to your bank account, you should have received a “Bank Verification Failed” email with instructions on what to do. If you didn’t receive an email, then the deposits may have not appeared in your bank account’s transaction history yet. You can wait another day, or you can call your bank to see if the deposits were made and find out what the two amounts are.
- You might have typed in your routing and/or account numbers incorrectly (hey, it happens). Dwolla usually knows if this happens and send you a “Bank Verification Failed” email. If this occurs, or you believe you miskeyed the numbers, go to Bank Accounts & Balance tab, remove the bank account and add it again.
- The bank account might be unable to process transactions with Dwolla. This can occur if you tried to add a “non-transactional account,” such as an investment or money market account. Dwolla only works with checking or savings accounts based in the U.S. Please go to Bank Accounts & Balance tab, remove the bank account and then link your checking or savings account.
- Did you exceed the maximum number of verification attempts? It’s okay - we can still verify your bank! Check your online bank transaction activity or call your bank to confirm the amounts of the two deposits Dwolla sent to your account, then contact the Support Team by email or create a ticket. Mention your Dwolla Account ID, the name of the linked financial institution (i.e. Veridian Credit Union) and the two amounts credited into your account. We’ll work with you to get your bank account linked quickly.
This might be helpful:
How to add a bank account?
Please let us know if you have any other questions.
Sep. 28, 2018