How do I verify my account?

We request verification in order to decrease fraud and create a safe place for our verified users, leaving no doubt that we can trust everyone is who they say they are.

Note: There is a one-time non-refundable setup fee of $1.99.

You can still use your account without verifying your identity, but before you can set up online payments, you will need to provide verification in order to help us prevent fraud and create a trustworthy environment for potential clients and other users.

To verify your account, please follow these steps: 

Please go to the "Settings" menu and choose "Account Settings". Then, switch to the “Security“ tab and click the "verify account" button

 1. ID Verification

On this step, you can either “Upload photo” or “Take photo.” If you select the “Take photo“ option, the mask with human contour appears which will allow you to take the right photo. After the photo has been taken, you can also “re-take“ it if needed.

Whether you take or upload a photo, make sure the following information is clear and visible: name, date of birth, expiration date, and document number. 

The following documents can be submitted for verification purposes:

  • Passport
  • Driver's license
  • Government-issued ID card

Press the "Continue" button to move on to the next step.

Please note!

“Upload photo” is available on desktop only.

2. Phone Verification

There are two types of phone verification: "Mobile" and "Direct Line." 

With the Mobile verification, enter your mobile number and you will receive a text message with an authentication code valid for 5 minutes. Please check your messages and copy & paste the code in the indicated field. 

If you do not receive the code, click the "Resend Code" button. Make sure you are entering the correct mobile number.

By choosing the Direct Line type, enter a landline number and you will receive an automatic phone call with the code delivered via text-to-speech.

Choose the option that is best for you and press "Continue":

Please note!

We can’t guarantee that Vonage virtual numbers will be reached from non-domestic phone numbers, or by sending an outbound message through Vonage SMS API’s. In fact, sending outbound messages to a Virtual Number using the Vonage API may result in the message being Rejected or Undelivered. This is why we strongly recommend using the landline or mobile phone number option instead of the virtual one to complete our Trust & Verification step.

3. Background Check

In this step, you can select if you would like to purchase the $49.99 Background Check to be able to accept job offers from landlords and property managers whether or not they are in the system. Once you select “Yes,” the system will ask you to provide the necessary personal information. If you select “No,” you will be redirected to the “Checkout” page. When you fill in all required fields, be sure to proceed to the next step by clicking “Next.”

After you have selected the option to accept job offers and process a background check, please make sure to specify whether or not you have a contractor’s license. If you do not have one, you will proceed to the “Checkout“ page.

If you have your license, the system will ask you to provide the needed license and insurance information and submit it:

Finally, after completing all of the steps above, you will proceed to the Checkout page where you can purchase the Background Check.

Please note:
If you skip the option to order the Background Check, you can order it later by adjusting your Account Settings. Once you order a background check, it is active for one year. If your license expires before the year is up, you can update it without any extra charge within a year.

Please note! A License has to be valid at least one month from the current date.

4. Checkout

Enter the Cardholder's name, Card number, Expiration date, CVV as well as a physical address where the card was issued, checkmark the disclaimer, and click "Request Verification” to process a one-time $1.99 verification fee.

Please note:
If you do not choose to purchase the Background Check while completing your verification, the system will ask you to process only the $1.99 set-up fee. If you would like to order the report later, you will need to pay $49.99 for it separately. If you decide to order your background check during account verification, you won’t need to process a $1.99 set-up fee and can just pay $49.99 for both a report and a credit card verification.

That’s it! You can see the status of your verification request by clicking on View Request or going back to your dashboard.

You'll be verified as soon as our Manager checks your information. It usually takes a few hours (Our working hours: Monday- Friday from 8:00 a.m. to 5:00 p.m. UTC, except for holidays).

You will receive feed and email notifications once the account is verified. 

Please note: 
The account verification is active for two years and after that period of time, you will want to re-submit it.

 

Last updated:
Mar. 29, 2022