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How to communicate with a Tenant and ServicePro within a maintenance request?

Every maintenance request allows connected Tenants and assigned Service Professionals to communicate within the request. In this way everyone involved is kept informed and updated. 

Please note! 
In order to send and receive messages within a maintenance request, the Landlord must be connected with the Tenant as well as the ServicePro to be assigned the maintenance request. Sharing must be enabled.

If you want to message your Tenant and ServicePro regarding a specific maintenance request, go to the "Maintenance Requests" section from the left side menu of your Dashboard. Find the specific maintenance request and click on "Details":

How to communicate with a Tenant and  ServicePro within a maintenance request?

How to communicate with a Tenant and ServicePro within a maintenance request?

 

You will see two tabs at the top of the page, "Details" and "Messages". Click the "Messages" tab to view or leave a message:

How to communicate with a Tenant and ServicePro within a maintenance request?

 

Type in and format the text of the message. You can also add attachments by clicking on the cloud icon. Press the "Send" button to share the message with the Tenant and ServicePro. Once the message is sent, your Tenant and ServicePro can view the message by selecting the "Details" option for the  specific maintenance request and clicking on the "Messages" tab:

How to communicate with a Tenant and ServicePro within a maintenance request?

 

Please note! 
If you do not see the "Messages" tab, it means that the Tenant(s) and assigned ServicePro for this request are not connected and/or the request is not shared with them.

 

 

Last updated:
Mar. 15th, 2019

Please let us know if you have any other questions.