Help Center - For Owner

TenantCloud Support

How do I verify my account?

The aim of requesting verification is to decrease the number of frauds and create a safe place for users by getting verified and leaving no doubt they are who they say they are.

Note: There is a one-time non-refundable setup fee of $1.99.

You can use your TenantCloud account without verifying your identity, but before you can set up online payments, you need to provide verification of your identity to help us prevent fraud and create a trust for other TenantCloud users.

To verify your account, follow these steps. 

Go to the "Settings" menu, choose "Trust & Verification," and click the "Get Verified" button:

1. Credit Card verification

Enter Cardholder name, Card number, Expiry date, CVV as well as a physical address where the card was issued, checkmark the disclaimer and click "Next Step".

2. ID verification

On this step, you can either “Upload photo” or “Take photo”. If you select “Take photo“ option, the mask with human contour will appear which will help you to take the right photo. After the photo has been taken, you can also “re-take“ it if needed.

Whether you take or upload photo, please, make sure the following information is clear and visible: name, date of birth, expiry date, and document number. 

You can preview a photo of your ID as well as remove the photo and upload another one.

These documents can be submitted for the verification purpose of your account:

  • Passport.
  • Driver's license.
  • Government issued ID card.

Press the "Next Step" button to continue verifying your account.

3. Phone verification

There are two types of phone verification: "Mobile" and "Direct line." 

With the Mobile verification, please, enter your mobile number and we will send you a text message containing an authentication code valid for 5 minutes to that number. Please check your messages and copy & paste the code in the field below. 

If you have not received the code, click "Resend code" button. Make sure you are entering the correct mobile number.

By choosing Direct Line type, enter a landline number and we will automatically make a phone call and deliver the code via text-to-speech.

Choose the option that is best for you and press "Next Step":

 4. Social Media Verification

Here you may link your Facebook, Twitter or LinkedIn account. Adding your social media accounts will help us to identify you, so the verification process can be passed faster.

Please note! This step is optional. So if you do not have social media accounts, it's not a big deal, we still will be able to verify your TC account. 

After all steps have been passed, please,  press the "Request verification" button.

You can see the status of your verification.

You'll be verified as soon as our Manager checks your information. It usually takes a few hours (Our working hours: Monday- Friday from 8:00 a.m. to 5:00 p.m. UTC, except for holidays).

You will receive feed and email notifications once the account is verified. 


Last updated:
Mar. 26, 2020

Please let us know if you have any other questions.