Help Center - For Landlord

TenantCloud Support

Why did my transaction to/from my bank fail?

Sometimes transactions to or from a bank can fail. Here are a few reasons why a transaction can fail:
 

  • Your bank sends back a response code stating “Insufficient Funds” in your bank account to make the transaction to Dwolla;
  • Your bank lets us know that your account has been frozen;
  • Your bank sends us some other reject code stating the transaction cannot be completed.


If a transaction to/from your bank fails, contact your bank or credit union to check on the status of your account. After doing so, either re-initiate the transaction or learn why your bank may not be able to process the transaction.

In addition to the above, if Dwolla security team is unable to verify additional information on your account, transactions can also be canceled due to the information request.

If your transaction was failed and it was not due to a bank issue, please look for an “Action Required” email and proceed to TCPayments settings to provide the necessary information.

This might be helpful:

How to upload a verification document?

Why am I being asked for more documentation?

 

Last updated:

June 7th, 2019

Please let us know if you have any other questions.