Help Center - For Landlord
How to request owner approval for repairs if I am a property manager?
Your maintenance and repair issues are important to us. Whenever tenants submit maintenance requests through tenant portal or you create a request manually, you can work with the assigned owner to get approval for the repair.
The Request Approval feature is available only in Property Manager Mode.
Click on the "Maintenance" button in the left menu, select "Requests" and click the "View" button for the necessary maintenance. Then click on the "Three-dot" menu in the upper right-hand corner and choose the “Request Approval” option:
The Request Approval option is available only for connected users assigned to the property.
Now you can add repair bids for this issue. Enter the overall bid amounts, attach bid details (detailed information, estimation, etc.), and send to the owner for approval of one option. This decision will then be documented for future reference. You can add from two to five bids. Then click the "Send to Approve" button:
The Property Manager can cancel approval only if the request is not already approved by the Owner.
Once canceled, the Property Manager still has the option to resend the request:
The Maintenance Request status will now change to "Pending". If the request was approved or declined, the Property Manager can send another request. Once the Property Manager sends the Owner Approval Request, the record will be added to the Maintenance Request Timeline:
Mar. 13th, 2019