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TenantCloud Support

Having trouble finding your authentication code?

Two-factor (2FA) or multi-factor authentication (MFA) is an additional security layer for your account, helping to address the vulnerabilities of a standard password-only approach.

If you have two-factor authentication enabled, you’ll need access to your phone while signing in to TenantCloud. This way if your password is compromised or stolen, only you can sign in to your account.

During sign-in, run the authentication app you are using. Then choose your TenantCloud account email address from the list. In order to complete the procedure, enter the authentication code from the application. 

Backup codes

If you lose your phone or delete your authentication app, you can use one of your backup codes to sign in to your TenantCloud account. Simply enter a backup code when asked for an Authentication Code.

Please Note!

Ten backup codes were sent to your email after you set up the 2FA for your account. You can find them again in your inbox.

You can use any one of these codes to log in to your account, but each code can only be used once.

 

You can also get a new set of codes if you have used all of the previous ones. To do so, go to your "Account Settings" menu, select the "Profile Information" option, and scroll down to the "Two Factor Authentication" section. Click the"regenerate backup codes" link to send the list of new codes to your email address:


 

The email will contain your personal backup codes:


 

Please note!

Once the new codes are generated, the previous list becomes invalid.

Do not share your backup codes with anyone!

 

Last updated:

Nov. 6th, 2019

Please let us know if you have any other questions.