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TenantCloud Support

How to enable Two-Factor Authentication for my account?

You can add an extra layer of security to your TenantCloud account by turning on two-factor authentication (2FA), which requires you to have access to your phone when you log in. This means even if your password is compromised or stolen, only you can log in to your account.

How does it work?

If you've decided to use two-factor authentication, every time you log in to TenantCloud you’ll be asked to enter a verification code along with your password. Because your password alone is no longer enough to access your account, two-factor authentication improves the security of your account and all the personal information you store with TenantCloud.

Once signed in, you won’t be asked for a verification code on that device again unless you sign out completely, erase the device, or need to change your password for security reasons.

 

Go to the "Settings" menu, which is located at the top right corner of your dashboard, to turn on two-factor authentication. Select "Profile Information," and press "Enable" next to the "Two Factor Authentication" section:

How to enable Two-Factor Authentication for my account?
 


Before you can set up 2FA on your account, you’ll need to download and install an authentication app on your device. TenantCloud 2FA can be used with most time-based, one-time password (TOTP) applications. Here are a few options to get you started:

IOS

Google Authenticator, Duo Mobile, 1Password, Authy

Android
Google Authenticator, Duo Mobile, Authy

Windows Phone
Microsoft Authenticator, Duo Mobile

We recommend using the Authy (iOS/Android) application.


Add a new account. In most applications, you can do this by tapping the + icon. Scan the QR code by using your device's camera. On TenantCloud's configuration page, enter the six-digit verification code that your authentication app generates. To finish, press Verify Code.

That's it! From now on when you log in to TenantCloud, just open your authentication app and enter a code along with your password. The code is valid for 30 seconds, after which it will refresh.

Please Note! 
Do not delete the scanned QR code from your authentication app, as access to your account will be lost.

 


It is possible to hide authentication for two weeks by checking the “Do not ask me for 2 weeks" box:


 

If you enter the wrong verification code six times in a row, you will have to wait to try again:

 

 

 

Last updated:

Nov. 6th, 2019

Please let us know if you have any other questions.