Help Center - For Landlord
Credit check by SmartMove
You, as a landlord or property manager, can order a credit check through your TenantCloud account powered by SmartMove. This gives you an applicant’s credit score and full credit report, which will be attached to the rental application once ready.
In order to request an applicant's credit report, go to the Applications page, select the application of the potential tenant and press "run screening reports". Select the SmartMove option and press “continue”:
You can pay the screening fee yourself or pass it on to the applicant.
Next, fill in all required fields in order to submit the screening request to the applicant. Please make sure the applicant's email is correct. After you enter all starred fields and select who is responsible for payment, click the “Submit” button:
Once the request is submitted, you will see a pop-up window informing you that the screening request has been sent to the applicant, who will be notified via email about further steps. When the report is complete, you will also be notified via email.
SmartMove will send the applicant an initial email with a link to complete the application at the time of ordering and then again in 24 hours, if there is no response. If you paid for the report, a temporary hold will be placed on your card for $35.00. Since pending payments only hold for three days, there are no additional emails that go out beyond the first two.
You’ll only be charged for successfully completed applications.
Apr. 12, 2019