Help Center - For Landlord

TenantCloud Support

Credit check by SmartMove

You, as a landlord or property manager, can order a credit check through your TenantCloud account powered by SmartMove. This gives you an applicant’s credit score and full credit report, which will be attached to the rental application once ready. 

In order to request an applicant's credit report, go to the Applications page, select the application of the potential tenant and press "run screening reports". Select the SmartMove option and press “continue”:
 

Please Note!
You can pay the screening fee yourself or pass it on to the applicant.

Credit check by SmartMove

Credit check by SmartMove

 

Next, fill in all required fields in order to submit the screening request to the applicant. Please make sure the applicant's email is correct. After you enter all starred fields and select who is responsible for payment, click the “Submit” button:

Credit check by SmartMove

Credit check by SmartMove

Once the request is submitted, you will see a pop-up window informing you that the screening request has been sent to the applicant, who will be notified via email about further steps. When the report is complete, you will also be notified via email.

SmartMove will send the applicant an initial email with a link to complete the application at the time of ordering and then again in 24 hours, if there is no response. If you paid for the report, a temporary hold will be placed on your card for $35.00. Since pending payments only hold for three days, there are no additional emails that go out beyond the first two. 

Please note!
You’ll only be charged for successfully completed applications. 

 

Last updated:
Apr. 12, 2019

Please let us know if you have any other questions.