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How to communicate within a maintenance request?

While working on a maintenance request, you can keep others updated by sending messages inside the work order. Comments are public and can be visible by tenant, service pros and landlord.

Open "Work orders" from the left-side menu and click "View" under request:

How to communicate within a maintenance request?

 

 Then, click on the "Messages" tab:

How to communicate within a maintenance request?

 

Type in and format the text of the message. You can also add an attachment by clicking on the "Cloud icon". Press the "Send" button to share the message:

How to communicate within a maintenance request?

 

Watch the video guide to learn more:

 

 

Last updated:
Apr. 18th, 2019

Please let us know if you have any other questions.