Help Center - For Tenant

TenantCloud Support

How to send a message?

Clicking the "Messages" icon in the header on your dashboard takes you to an overview that allows you to send new messages. Search for a name within your connected contacts.

Please note, you can communicate via TC Messenger only with connected users:

 

The TC internal message system differs from an e-mail account in several ways. You cannot send or receive messages from other message systems or from e-mail. This means that you can only send and receive messages from other connected TenantCloud users. The TC messenger can be used to send messages to tenants and service pros from your Contacts list.

TenantCloud users receive new messages once they log in to TenantCloud. If you are logged into TenantCloud, you are notified when new internal messages arrive by an icon in the top menu, or by a received message notification. Whether or not you are looking at the TenantCloud website, you can be alerted to new messages that will appear on your screen and stay for about 15 seconds before fading (if you do not cancel it yourself).  Whether or not you choose to receive Desktop Notifications, you will still receive notifications via the red 'bubble' notifications on your TC dashboard.

Please Note: Desktop Notifications are currently available only for the following browsers: Chrome, Firefox, Safari. Depending on your browser preferences, you may have to re-enable Notifications after restarting the browser, clearing the cache, or clearing the history.

 

Enter a message. You can use attachments. Click the "cloud" button and upload the files. You can send a copy of this message to your recipient email. Click "Send":

 

Please, follow the LINK to view a helpful & awesome video guide!

 

Last updated:

Sep. 27, 2018

Please let us know if you have any other questions.