Help Center - For Tenant

TenantCloud Support

How do I send a message?

Clicking the "Messages" icon in the header of your dashboard will take you to a page that allows you to send new messages. Search for a name within your connected contacts.

Please note, you can communicate via TC Messenger only with connected users:

How do I send a message?

 

The TC internal message system differs from an e-mail account in several ways. You cannot send or receive messages from other message systems or from e-mail. This means that you can only send and receive messages from other connected TenantCloud users. The TC messenger can be used to send messages to tenants and service pros from your Contacts list.

TenantCloud users receive new messages once they log in to TenantCloud. If you are logged into TenantCloud, you are notified when new internal messages arrive by an icon in the top menu, or by a received message notification. Whether or not you are looking at the TenantCloud website, you can be alerted to new messages that will appear on your screen and stay for about 15 seconds before fading (if you do not cancel it yourself).  Whether or not you choose to receive Desktop Notifications, you will still receive notifications via the red 'bubble' notifications on your TC dashboard.

Please Note: Desktop Notifications are currently available only for the following browsers: Chrome, Firefox, Safari. Depending on your browser preferences, you may have to re-enable Notifications after restarting the browser, clearing the cache, or clearing the history.

Enter a message. You can use attachments. Click the "attachment" button and upload the files. You can send a copy of this message to your recipient email. Click "Send":

How do I send a message?

 

Your landlord/property manager can communicate and share files with you in the Property Message Board. Job postings, items for sale (or wanted for purchase), lost or found items, notices and announcements can be posted here.

Please note! In order to access the message board, you should have a TenantCloud account, should be connected with the landlord/ property manager and have an active, shared lease.

Once the post is published by your landlord/property manager, you will need to go to TC Messenger and switch to Property Board (PB) channel

 A list of all publications which were posted by your landlord/property manager will be displayed on the left sidebar. You can find the needed publication using Search icon:

How do I send a message?

In order to write a comment on the needed post click on "Write a response" field:

How do I send a message?

Please note! Your landlord can disable comments on the specific post. If landlord has disabled comments you will  see "Commenting this post is not available" notice.

In order to remove your comment please select "Remove" option from dots-menu:

How do I send a message?

Please note! You can remove your comments only if the comment was not seen by your landlord.

 

Watch the video guide to learn more:

 

 

Last updated:

Nov. 6th, 2019

Please let us know if you have any other questions.