Help Center - For Tenant

TenantCloud Support

How to file a claim?

To file a claim, please contact Assurant Claims Department at 1-800-358-0600, 24 hours a day, 7 days a week. Please be prepared to give a detailed explanation of the events for which you are filing an insurance claim. Here are some of the things you will need when filing your claim:

  • Policy number

  • Police or Fire Department report number

  • Landlord or Property Manager’s phone number

 

Customer Service Hours

If you are an existing policyholder, you may visit www.myassurantpolicy.com 24 hours a day, 7 days a week, 365 days a year.

You may also call 1-800-432-8612. Customer Service is available Monday through Friday from 8 a.m. to 8 p.m. ET.

If you are not an existing policyholder, please call 1.866.720.3213, Monday through Friday from 8 a.m. to 10 p.m. and Saturday 10 a.m. to 5 p.m. ET.

 

Last updated:

Jan. 31, 2018

Please let us know if you have any other questions.