FAQ

Frequently Asked Questions

Tenant Cloud Support

Checkr: How to screen a tenant?

To screen a potential tenant, click “Applications” in the side menu:

 

You’ll see your Rental applications list made of potential tenants that had ever sent applications to one or more of your units (read How does the potential tenant apply to a property?). Click “view application” of the applicant you want to screen:

 

Press the “Screen applicant” button:

 
Standard background check powered by Chekr will cost you $19.95. To continue, press “Purchase”.
 
Fill in the details of your credit card and press “Pay now”.
 

To complete the application process, your applicant must provide some sensitive information, such as SSN # and other screening authorization info that are immediately encrypted and sent to Chekr (and not stored at TenantCloud).

 

After you have paid the screening service, your applicant will receive an email request to provide screening authorization. The applicant should log in to their own account, fill out the necessary fields and click “submit”.
 
You will receive a notification when the screening was authorized and the report is pending.
 
When the report is ready, you will receive the email. The background report is automatically shared with the applicant.
 
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