Help Center - For Owner

TenantCloud Support

Let's get started with TenantCloud!

TenantCloud Software offers plenty of useful features for Owners. Property reports, accounting transactions tracking, communication with property managers, several online payments options, etc. It helps you to keep track of your property and organize your accounting efficiently.

These are some basic steps that will help you to set up your account quickly and easily.

Dashboard

This is your Dashboard. It includes various widgets with custom options, quick buttons and features available for your account that will give you quick access to any important information on your properties. Click the "View all" link to view the full page:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

Properties

This page shows the list of all properties added by your property managers and assigned to you. You can also view the property specific reports there. For that, click the "View reports" link at the bottom of the Property Information Card and select the required item:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

Accounting

The "Accounting" page displays the list of transactions and helps to keep track of the funds sent to and received from the property managers.

Each transaction has a certain status:
- "Unpaid" status marks posted invoices that are due to be paid. 
- "Pending" status marks the submitted payments that haven't been cleared to the bank yet.
- "Paid" status marks the payments that have been processed.

Click the "Details" link to view the complete transaction information:

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Let's started with TenantCloud!

Let's started with TenantCloud!

 

Reports

The "Reports" page allows you to pull various reports for one or all of your properties. Using TenantCloud you can view such reports as:

  • Rent Roll

  • Operating Statement

  • Monthly Property Report

  • Property Expense Report

You can also purchase the Property Market Report powered by RentRange, that will provide you with valuable insight for investment property analysis:

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Maintenance Request

To view shared maintenance requests, go to the Maintenance page on the left menu of your dashboard. Click on the "View" link to see maintenance request details.

Also, your property managers can request to approve repair costs.

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Connections

All of your contacts can be found in the "Connection"section of your account. The list includes property managers connected to you on TenantCloud.

The User Connection Status (two circles next to username) can be grey if you are not connected or green if you are connected.

If you are connected to your property managers, you can send them messages by clicking the "Send message" icon below the username:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

Please note!
Only connected property managers can provide online payments, as well as communicate with you via TC Messenger.

TC Messenger

Using TC Messenger, you can easily communicate with your property managers, as well as send important files to them. Clicking the "Messages" icon in the upper right corner of your dashboard takes you to the list of dialogues with your clients:

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Settings

To view or edit your account information, use the "Settings" icon in the upper right corner of the screen. On this page, you can change your account information, login, password, set up online payments, request account verification and manage all the uploaded files across your account:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

Notifications

Using TenantCloud you will be notified of all the important actions and events regarding your properties and tenants. You can find the "News Feed" widget on the right side of your Dashboard. You can also view your notifications by clicking the "News Feed" icon in the upper left corner of the page:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

Customer Support

If you happen to have any questions or need any assistance, Submit a ticket to our support team and we will do our best to help you as soon as possible! You can find the "Support icon" in the bottom left corner of your Dashboard:

Let's get started with TenantCloud!

 

Please note!
If you want to use the Owner Portal, your property manager has to be registered on TenantCloud as a landlord, assign a property to you and send the connection request.

Enjoy TenantCloud!

 

Last updated:

Apr. 23d. 2019

Please let us know if you have any other questions.