How do I connect with a tenant?

 

You can add your tenants, move them in, and send them invitations to connect within TenantCloud. This is a convenient way for your tenants to access the Tenant Portal to sign an agreement, pay rent, submit maintenance requests, view payment history, send a message, and more.

Note! Before connecting with a tenant, you must add the tenant to your contacts.

This might be helpful:
How do I add a tenant?

To connect, click "Contacts" in the left side menu and press the Dots menu on a contact card. Click on Send Connection from the drop-down list:

Or you can select the "View Profile" of the tenant with whom you would like to connect. Then select "Send Connection" from the three dots menu:

If your tenant has accepted the invitation to connect, you will be able to communicate via TC Messenger. Make sure you have shared a lease to allow the tenant to sign an agreement, pay rent, submit maintenance requests, and view payment history online.

If your tenant didn’t accept the connection request, you can select "Resend Connection":

Tip:
A green circle to the right of your tenant’s name means that you’re connected, while a gray circle means you are not, or that the invitation is pending.

This might be helpful:
How do I connect with my tenant and share the lease?

 

Follow the video guide to learn more:

 

 

 

Last updated:
May 10, 2021