Help Center - For Landlord

TenantCloud Support

How to connect with a tenant?

You can add your tenants, move them in, and send them invitations to connect within TenantCloud. This is a convenient way for your tenants to access the Tenant Portal to sign an agreement, pay rent, submit maintenance requests, view payment history, send a message, and more.

Note! Before connecting with a tenant, you must add the tenant to your contacts. To connect, click "Contacts" in the left side menu and select the "Profile" of the tenant with whom you would like to connect. Then click on "Connect Tenant":

This might be helpful:
How do I add a tenant?


If your tenant has accepted the invitation to connect, you will be able to communicate via TCMessenger. Make sure you have shared a lease to allow the tenant to sign an agreement, pay rent, submit maintenance requests, and view payment history online.

If your tenant didn’t accept the connection request, you can select "Resend Connection Request." 

Tip:
A green circle to the right of your tenant’s name means that you’re connected, while a gray circle means you are not, or that the invitation is pending.

This might be helpful:
How do I connect with my tenant and share the lease?

 

Please, follow the link to view a video guide.

 

Last updated:
Oct. 31, 2018

Please let us know if you have any other questions.