Help Center - For Landlord

TenantCloud Support

How do I return a deposit?

If you need to return a deposit, go to the "Accounting" page from the left side menu of your dashboard. Click on the "- Money Out" button and select the "Return Deposit" option from the drop-down list:

You'll see a list of all the types of liabilities you can create for the tenant. Enter the date of the refund and fill in the amount you want to return. Select the "Record as Returned" or "Pay Online" button:

Please note!

To be able to return a deposit online, your tenant needs to have online payments set up. If you don't see the "Pay Online" button, it means that a tenant has no online payments set up.

These links might be helpful:
How to add deposits? 
How to apply deposits/credits towards invoices?



Last updated:
July 31, 2020

Please let us know if you have any other questions.