Help Center - For Landlord
How do I return a deposit?
If you need to return a deposit, go to the Accounting Page from the left side menu of your dashboard:
Click on the "+ Money Out" button and select the "Return Deposit" option from the drop-down list:
You'll see a list of all the types of liabilities you can create for the tenant. Enter the date of the refund and fill in the amount you want to return. Select the "Record as Returned" or "Pay Online" button.
To be able to return a deposit online, your tenant needs to have online payments set up. If you don't see the "Pay Online" button, it means that a tenant has no online payments set up.
Sep. 6, 2018