Help Center - For Landlord

TenantCloud Support

How to return a deposit?

If you need to return a deposit, go to the "Accounting" page on the left-side menu on your dashboard:

 

Click on the " + Money Out" button and select the "Return Deposit" option from the drop-down list:

 

You will see a list of all the types of liabilities you can create for the tenant. Then, enter the date of the refund, fill in the amount you want to refund. Press the "Record as Returned" or "Pay Online" button:

 

Please note!
To be able to return a deposit online, your tenant needs to have online payments set up. If you do not see the "Pay Online" button, it means that a tenant has no online payments set up:


 

These links might be helpful:
How to add deposits? 
How to apply credits?

 

Last updated:
Sep. 6, 2018

Please let us know if you have any other questions.