How do I return a deposit?
If you need to return a Deposit or any other liability payment to your tenant, go to the Accounting section on the left side menu of your dashboard. Click on the "- Money Out" button and select the "Return Deposit" option from the drop-down list:
Select the tenant and the lease from the drop-downs. You will see the list of available liability. Check the boxes of those you are about to return, enter the date and the amount if you are returning only a part of it.
To be able to return a deposit online, your tenant needs to have online payments set up. If you don't see the "Pay Online" button, it means that a tenant has no online payments set up.
Sep. 24, 2021