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Checkr: What does the status of the report indicate?

Report is processing and will typically be finalized within 2-3 business days. In some instances, county criminal searches take significantly longer if we are searching for criminal records in a county that processes search requests in a less efficient manner. Unfortunately, the County Criminal search cannot be expedited as much as we’d like since Checkr operates at the mercy of the courts.

 

Report is complete and does not contain adverse information on any of the screenings.

 

Report is complete and contains some sort of adverse information to evaluate (criminal records, traffic infractions, sex offender status, etc.) and/or a Motor Vehicle Report that has violated your criteria.

 

Report is complete, and the applicant has contacted Checkr to contest its accuracy. Adjudication is blocked while a report status is Dispute. The reinvestigation window for disputed reports is a maximum of 30 days. Your team is notified via email upon the conclusion of a reinvestigation.

 

Report cannot be completed because information is missing or cannot be verified. Checkr has contacted the applicant to submit additional documents. Typically reports are suspended if the necessary documents are not provided within 7 days. The report is reinitiated once the information is confirmed.

 

Need help? Visit Checkr Help Center | clients@checkr.com | 855-833-3364

 

Last updated:
Apr. 12th, 2019

Please let us know if you have any other questions.