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Checkr: What are Exceptions?

Exceptions occur when an applicant’s name, date of birth, SSN and/or driver's license number cannot be verified using the information they originally submitted. When an exception occurs, Checkr automatically sends the applicant an email notification which includes an upload link they can use to provide the necessary documentation securely. If the applicant does not respond within seven days, the report is Suspended.

 

DOB/Name Mismatch - Name or DOB is incorrect

Checkr: What are Exceptions?
 

License Not Found -  DL number does not match DMV records and MVR cannot be found.

Checkr: What are Exceptions?

 

 

Invalid SSN - Submitted SSN is invalid and the system cannot detect and fix any typos.

Checkr: What are Exceptions?

 

Pennsylvania MVR - PA MVR is requested prior to setting up account with PennDOT. See Why Can’t I Request A Motor Vehicle Record From Pennsylvania? for more info!

Checkr: What are Exceptions?

 

Exception Resolution - Checkr reviews uploaded documents within 24 hours. Refer applicants to the Applicant Portal to submit their information if they missed our automated emails (sometimes they end up in spam folders). Once all exceptions are resolved, the report resumes. This is indicated by a green check and the exception alert being greyed out!

 

Need help? Visit Checkr Help Center | clients@checkr.com | 855-833-3364

 

Last updated:
Apr. 12th, 2019

Please let us know if you have any other questions.