Help Center - For Landlord

TenantCloud Support

How do I cancel my subscription plan?

We're sorry to hear you've decided to cancel your subscription. We'd love to know how we can improve or just to hear about your experience. You can submit a ticket sharing your feedback and/or suggestions. We'd appreciate it a lot!

You can end your subscription and revert to a free Basic account at any time.

Note: When you cancel your paid subscription plan, charges stop immediately.

To cancel your subscription plan, go to the main "Settings" menu from your dashboard and choose the "Account Subscription" option:

The "Cancel Subscription" link is located below the Primary card section from the left. To end your subscription, click the link, enter the reason for your decision (any input would be greatly appreciated), and confirm the action. You'll be immediately moved to the free Basic Plan:

Please note!
Once you submit a request for cancellation, no additional charges will be made. However, no refunds (prorated or otherwise) are provided upon cancellation. In the interest of fairness to all of our clients, no exceptions will be made.

Make sure you do not exceed the units, team, storage, or other limits of the free Basic plan. Delete any extra items, if necessary, before moving to the free plan. 

In addition, you cannot downgrade to the Basic plan if there is an outstanding balance on your account. For help with this, please contact our support team.


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Last updated:
Jul. 15, 2020

Please let us know if you have any other questions.