Help Center - For Landlord

TenantCloud Support

Why is my transaction still pending?

Transactions that have not been processed or sent immediately occur for two possible reasons:

1. The transaction is still processing from the bank and through the ACH network.

A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or a holiday.

The scenarios below are composed of two transfers: a bank to Dwolla network transfer and a Dwolla network to bank transfer. Transfers where the destination is a Dwolla balance are complete as soon as the funds enter the Dwolla network, and all transfers into the Dwolla network that are either sourced from Dwolla user balances can be settled in real-time.

Dwolla balance:
Time to Dwolla network: Instant
Time from Dwolla network to recipient’s bank account: 1-2 business days
Total time to processed: 1-2 business days


Standard ACH linked bank account:
Time to Dwolla network: 3-4 business days
Time from Dwolla network to recipient’s bank account: 1-2 business days
Total time to processed: 4-6 business days


Cancel the transfer:
Transfers into the Dwolla network from a bank, including transfers that pass through the Dwolla network to another user’s bank account, can be canceled at any point until 4 PM CT on that same business day if initiated prior to 4 PM CT. If a transfer was initiated after 4 PM CT, it can be canceled anytime before 4 PM CT on the following business day.

Transfers out of the Dwolla network can be canceled at any point until 4 PM CT on that same business day if the transfer was initiated prior to 4 PM CT. If a transfer was initiated after 4 PM CT, it can be canceled anytime before 4 PM CT on the following business day.



2. The account that is sending or receiving the transaction has not been verified.

Make sure both the sender and receiver are verified and do not have an “Action Required” notice at the top of the account dashboard. 

 

Last updated:
Mar. 18th, 2019

Please let us know if you have any other questions.