Help Center - For Landlord

TenantCloud Support

Let's get started with TenantCloud!

TenantCloud Software offers plenty of useful features for Landlords and Property Managers, e.g., collecting rent online using one of our convenient payment methods, taking advantage of automatic accounting features, and pulling informative financial reports. Using TenantCloud you can also store all important rental info in one convenient place, upload move-in/out pictures, manage maintenance requests with ease, accept rental applications and sign lease agreements online, communicate with other users, and much more.

TenantCloud also offers an onboarding process. Once you create the account, you will be asked to select one out of three possible onboarding scenarios. These are the following:

 

  1. I want to move in a tenant and accept rent payments online.

      2. I want to list a vacancy and accept rental applications online.

      3. I want to add and screen the applicant. (Please note! This scenario is available only for US citizens and properties located in the US.)

Let's get started with TenantCloud!

In order to start, please, fill in the information about yourself (first/ last name, country etc.) and click "Next" for being redirected on the following page. Our on boarding process guides the users how to set up payment methods, list a property on marketing websites and screen prospective tenants. Pass all the required steps of the scenario you have chosen. 

Let's get started with TenantCloud!

Great news, your on boarding has been completed! 

You are welcome to check the information below if you would like to learn more about all the features available in your account. 

Account Setup / Profile Information

Once you've signed up on TC as a landlord, the first thing you need to do is to set up your account and provide some information about you and/or your company. This will help you to quickly and easily get on board. Fill in your contact information, choose between the "Property Manager" or "Landlord" account type (note: some features will depend on your choice), upload your profile picture, select the required configurations, and press the "Let's Get Started!" button at the bottom of the page:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

Dashboard

This is your Dashboard. It includes various widgets with custom options, quick buttons, and features available for your account that give you quick access to important information and  provide you with an overview of the activity within your landlord business. Use "View all" links and call-to-action buttons to get to the required pages or features:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

This link might be useful for you: 
How to customize the dashboard?

Properties

This page shows the list of all your property details, including tenants, accounting information, reminders, and maintenance requests for each property. It is divided into Properties and Units for your convenience:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

Click the "+Add Property" button in the upper right-hand corner of the page to create a new item. You can also import all property data, if necessary. For that, press the "Import" button above. To find a certain property from the list, use the "Search" icon or the "Filter" button:

Let's get started with TenantCloud!

Let's get started with TenantCloud!


These links might be useful for you:

How to add a property?
How to add a unit?

You can view the information about TenantsEquipment, and Maintenance Requests assigned to a specific property, as well as its Accounting. For that, select the appropriate option from the Property info card:

Let's get started with TenantCloud!

 

These links might be useful for you:
How to connect with a tenant and share their lease?
How to submit a maintenance request?

Click the "View" link at the bottom of the info card to display and edit your property information. You can also purchase a Rental Report for each property by clicking the appropriate button:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

You can switch between Properties and Units by selecting the appropriate option from the dropdown list:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

The "Units" page gives you an opportunity to easily and quickly List your rentals or "Move In" a tenant. Just click the corresponding buttons below the unit's info:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

Accounting

The Accounting page is divided into "Transactions," "Balances," “Management Tools,” and “Recurring” sections:

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The "Transactions" page displays all your invoices and keeps track of the funds sent to and received from connected users.

Each transaction has a certain status:
- "Unpaid": posted invoices that are due to be paid. 
- "Pending": submitted payments that haven't been cleared to the bank yet.
- "Partial": indicates that a partial payment has been provided and there is an outstanding amount.
- "Failed": indicates an online payment was unsuccessful.
- "Void": indicates the transaction is visible, but is not calculated in the reports.
- "Paid": indicates payments that have been processed.

Click the "Details" link to view the complete transaction information:

Let's get started with TenantCloud!

 

To create an invoice, use the "+Money In" and "+Money Out" buttons located in the upper right-hand corner of the page. To find a certain transaction, click the "Filter" button above. You can also download transaction data in .CSV format. For that, click the appropriate button next to the "Filter" option:

Let's get started with TenantCloud!

Let's get started with TenantCloud!


This link might be useful for you: 

How to create an invoice?

To switch between Transactions and Balances, select the appropriate option from the dropdown list on the left of the screen. The "Balances" page shows the outstanding balance for each tenant. Click the "Accounting" icon from the right to display each tenant’s transaction history. To send a "Notice" to a tenant, use the appropriate button below the username. 

Let's get started with TenantCloud!

 

Use filters to filter the transaction by date range, lease status, client, property, and units:

Let's get started with TenantCloud!

 

If you are a Property Manager, you will see an additional "Management fee" section on the "Accounting" page. There you will find the list of Management fee and Owner Distribution transactions. You can sort them by owner or by property. Select a transaction to Delete it or to Record as Paid:

Let's get started with TenantCloud!

 

Let's get started with TenantCloud!

If you have recurring transactions, they will display in the “Recurring” section of your Accounting:

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From there you can add “+recurring income” or “- recurring expense” invoice:

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The recurring transaction can be filtered by:

-Date range

-Transaction status

-Client

-Property & Units

-Transaction type & category

Let's get started with TenantCloud!

 

 

Contacts

All of your contacts can be found in the "Contacts" section of your account. The list includes both the users that were connected to you online and added manually. The "Contacts" section is divided into "Tenants" and "Service Pros" sections. You can switch between them using the dropdown list above:

 

Let's get started with TenantCloud!

 

To add a user manually, click the "+ Add Tenant" or "+ Add Professional" button (depending on the user type). The button is located in the upper right-hand corner of the screen. You can also import all user data by clicking the "Import" button above:

Let's get started with TenantCloud!

 

On the "Contacts"/"Tenants" page, you can view all Leases shared with a certain tenant or display all Transactions assigned to them. For that, select the appropriate option below the tenant's name:

Let's get started with TenantCloud!

 

On the "Contacts"/"Service Pros" page, you can view all Tasks and Transactions assigned to a certain professional. For that, select the appropriate option below the username. To create a new invoice for the Service Pro, click the "+ expense" button below:

Let's get started with TenantCloud!


Click the "Profile" link below the info card to view and/or edit user profile information. Click the "Messages" icon next to the user’s profile picture to send a message:

Let's get started with TenantCloud!

 

Please note!
Only connected users can provide online payments, as well as communicate with you via TC Messenger.

These links might be useful for you:
How to connect with a tenant and assign a lease to them?
How to connect with my professional?

If you are a Property Manager, you will find the additional "Owner" section on your "Contacts" page. There you can add an owner by clicking the "+ Add Owner" button, as well as view Properties and Invoices assigned to them by selecting the appropriate option below the owner's name.

On the “Contacts”/“Owners” page, you can view the assigned properties or owner’s accounting. Also you can add owner’s agreement. Select the appropriate option below the owner’s name:

Let's get started with TenantCloud!

 

The User Connection Status (two circles next to the username) indicates the connection between users. The User Status will be gray if you are not connected, green if you are connected, and red if the connection request was declined:

Let's get started with TenantCloud!

 

To find a certain user, use the "Filter" button or the Search icon above. You can also sort your users by "Moved in," "No Lease," and "Archived" statuses for Tenants and by "Professionals" and "Providers" for Service Pros:

Let's get started with TenantCloud!

Let's get started with TenantCloud!


The "Reports" page allows you to pull various reports for your properties, including rental and financial information. The reports are created automatically and cannot be edited.

Reports

Using TenantCloud, you can view such reports as:

  • Screening Report
  • Property Expense Report
  • Monthly Property Report
  • Lease Statement
  • Operating Statement
  • Rent Roll
  • Tax Preparation Report
  • Tenant Statement
  • Provider Statement
  • Contacts Report
  • Maintenance Report
  • Online Payments Report
  • General Expense Report
  • General Income Report
  • Deposit Details Report

Choose the item you are interested in and click the "View" link next to it. 

Read more on: 
What reports can I find in TenantCloud?

You can also purchase the Property Market Report powered by RentRange, that provides valuable insight for investment property analysis:

Let's get started with TenantCloud!


This link might be useful for you: 

How to purchase the Rental Market Report for my property?

Landlords and Property Managers can use the Amortization and Depreciation Tracker within the TenantCloud service. 

The Amortization Tracker allows you to track loans that are connected to your properties and separate the interest from principal in your tax preparation report.

The Depreciation Tracker allows you to track annual depreciation for your residential and commercial rental property, which is also used in your tax preparation report.

Let's get started with TenantCloud!


These links might be useful for you:

How to use the Depreciation Tracker?
How to use the Amortization Tracker?

Maintenance

The "Maintenance" page is divided into the "Requests" and "Reminders" sections. 

The "Requests" section displays the list of maintenance requests assigned to your properties that are OpenIn Progress, and Resolved. Some requests can be sent by the connected Tenants/Service Pros, and some can be added manually. To add a maintenance request, click the "+Add Maintenance Request" button in the upper right-hand corner of the page. You can also view the Request details by clicking the "Details" link at the bottom of the Request info card:

Let's get started with TenantCloud!

 

Please note!
You can assign your maintenance requests only to Service Pros connected with you. 

How to connect with my service pro? 
How to submit a maintenance request?

The "Reminders" section will help you remember all the important and upcoming tasks regarding your property. To add a reminder, click the "+Add Reminder" button in the upper right-hand corner of the page. Use the call-to-action buttons to Edit or Delete a Reminder:

 

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

Applications

Adding and accepting rental applications online, as well as screening reports, are available on the "Applications" page of the left side menu. On this page you will find applications added by prospective tenants and those added by you manually.

 

Click the "+Add Application" button in the upper right-hand corner to manually add information about a new applicant. To change the application's status or to edit an application, click the "View" link at the bottom of the info card:

Let's get started with TenantCloud!

To learn more, read: 
How to add application?

On this page, you can also order a Screening Report for the potential tenant. Background checks are powered by Checkr and RentPrep. To run a screening report, click the "Run Screening Report" button below the potential tenant's name:

To learn more, read: 
How to screen a tenant?

Let's get started with TenantCloud!

 

Listings

You can set up a free Landlord Website, list your vacant rentals, and receive application fees and rental applications online on the "Listings" page from the left side menu:

Let's get started with TenantCloud!

 

Within TenantCloud we have TenantCloud rentals, an internal TenantCloud listing source which helps everyone find their perfect home, office, or even parking space.

To learn more, read: 
What is TenantCloud Rentals?

TenantCloud also offers landlords a free Marketing Website which helps with finding tenants, listing rentals, and sharing information about your company, agents, location, etc.

 

including Zillow, Trulia, Hotpads, MyNewPlace, MSN, Aol Real Estate, Apartments.com, Oodle marketplace. Each TenantCloud tenant can get there right from their dashboard and look for vacant listings in their area by filtering for cities or zip codes. Therefore, posting your listing to TC Rentals will give you more ways to find tenants quickly and efficiently.

 

To list your property, first, you have to Activate Free Listing Website by clicking the appropriate button. Fill in your contact information, select the required configuration, and click the "Publish Website" button:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

This link might be useful for you: 
How to activate and edit content at your landlord website?

To list a property, go to the "Unlisted" tab. Select a property and press the "List this unit" button next to it:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

This link might be useful for you: 
How to list a unit to Marketing websites?

Go to the "Listed" tab to view all your listed units. Click the "View Listing" button to display or edit a unit's information. You can edit your Marketing Website settings with ease. Just click the "Edit Marketing Website" icon. The "Tenant Match" section shows the number of tenants whose requirements meet your offer:

Let's get started with TenantCloud!

 

Let's get started with TenantCloud!
 

TC Messenger

Using TC Messenger, you can easily communicate with your tenants and service pros, as well as send important files to them. Clicking the "Messages" icon in the upper right-hand corner of your dashboard takes you to the list of your dialogues:

Let's get started with TenantCloud!

Please note!
You can only send messages and files to connected users. 

These links might be helpful: 
How to send a message? 

Settings

To view or edit your account information, use the "Settings" icon in the upper right-hand corner of the screen. On this page, you can change your account information, login, password, set up online payments, and manage all uploaded files across your account:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

These links might be helpful:
How to start collecting rent online?
How to manage all uploaded files?
What is Trust & Verification?

 

Notifications

Using TenantCloud, you will be notified of all important actions and events regarding your business and clients. You can view your notifications by clicking the "News Feed" icon in the upper left-hand corner of the page:

Let's get started with TenantCloud!


This link might be useful for you: 

How to view the feed notifications?

 

Calendar

The Calendar widget will make it easier for you to plan your work. You can add Reminders and view those assigned by your service pros. The calendar widget is located on your Dashboard. You can also view reminder details by clicking the "Calendar" icon on the upper left-hand corner of the page. There you can add items by clicking the "Add reminder" button or manage your notifications using the appropriate buttons and icons. Synchronize your TC Calendar with your Google Calendar by activating the toggle button:

Let's get started with TenantCloud!

Let's get started with TenantCloud!

 

These links might be useful for you: 
How to view calendar items?
How to add a reminder to the calendar?
How synchronize with my Google calendar?

 

Customer Support

If you happen to have any questions or need any assistance, Submit a ticket to our support team, and we will do our best to help you as soon as possible! You can find the "Support icon" in the bottom left corner of your Dashboard:

Let's get started with TenantCloud!


Enjoy TenantCloud!

 

Last updated:

Nov. 6th, 2019

Please let us know if you have any other questions.