Help Center - For Tenant
How do I connect with my landlord?
In order to communicate and transact with your landlord or property manager, you must be connected within the TenantCloud system.
If you don't have a TenantCloud account yet, you can receive an invitation to sign up from the landlord or sign up on your own.
- Receive an invitation to sign up from the landlord.
Your landlord/property manager must first send a connection request to your email address. By clicking on the button from the email, you will be redirected to the TenantCloud portal:
Complete the Account Settings step and the system will connect you with the landlord automatically.
2. When you sign up from the TenantCloud website on your own, select the "I have a landlord and want to pay rent" option:
Complete the Account Settings step. Next, enter your landlord's email address and click 'Send request'. The system will notify the landlord and ask to connect with you:
You'd need to wait for the landlord to connect with you. When they reply to your connection request, you will be automatically connected. You'll receive an email confirming your connection.
If you already have a TenantCloud account, you will need to sign in.
To connect with your Landlord, you would need to accept a connection request they send you. You can find the connection request in your news feed. Accept the request and you'll be connected with the landlord.
The connection request will also be sent to your email. Click on the link in the letter, sign in, and accept the connection request.
Dec. 11th, 2019