Help Center - For Landlord

TenantCloud Support

How do I publish a post on the Property Message Board?

Property Message Board is a place where landlords/property managers and tenants can all communicate and share files.The message board is restricted to connected tenants only who are moved in to the property. In order to access the message board, the tenants should have a TenantCloud account, should be connected with landlord/ property manager and have an active shared lease.

Landlord/Property Manager can list job postings, items for sale (or wanted for purchase), lost or found items, notices and announcements. Tenants will be able to leave a comment if it's allowed by landlord.

Please note!
Property Message Board is available with  Advanced and Premium plans.

This link might be helpful:
How do I upgrade my plan?

 

To access the Property Board, landlord will need to go to TC Messenger and switch to Property Board (PB) channel

How do I activate property message board?

List of all publications which were posted by landlord or sub-admins (if allowed) will be displayed on the left sidebar. Total publications show how many posts have been created . Use Search icon to search your posts by post titles:

How do I activate property message board?

Filter option allows you to search posts by date, property and author name:

How do I activate property message board?

 

In order to publish a new post you will need to click on "+New Post" button placed next to Search icon.

How do I activate property message board?

Enter your catchy Post Title, select Property Name to publish post to all connected tenants who have an active lease on the specific property. Or, enable All Properties toggle button to publish a post to all connected tenants with active, shared leases from all your properties. 

Once the specific property is selected, the Visible to section shows how many connected tenants who have an active lease on the selected property can see this post. 

If you enabled All Properties then the Visible to section shows how many connected tenants who have active leases from all properties can see this post.

how do I activate property message board?

 

Type or paste your text in "Body Text" field, add attachments and enable "Allow Comments" if you want your tenants to post comments to certain post. Enable "Notify Tenants" option to email your tenants about the new property message board post created.

Click "Publish" to create the post:

How do I activate property message board?

 

Please note! 
You can select only active and occupied properties from properties list. Archived and vacant properties won't be shown.


Once the post is published, you can click on the  number of tenants to take a look at how many connected tenants with active lease(s) can view this post. You can click on each tenant individually to view their profile.

By clicking on the specific Property or All properties you will be redirected to Units page where the specific property or all properties are filtered. You can view details of the property if you would like to:

How do I activate property message board?

 

Once the post is added, your tenants are able to leave their comments regarding the particular post. You can adjust whether your tenants are allowed to leave comments due to each post individually. New comments are displayed first under "Write a response" field.

Landlord/property manager can edit or delete their own posts as well as sub- admin's posts by selecting a needed option from the dots menu:

How do I activate property message board?

 

If sub-admins are added, they can also manage the Property Message Board if the main admin has set access permissions for that. If main admin allows sub-admin to respond both from Communication center then sub-admin can publish posts or leave comments under their own name or under landlord's name.

Sub-admin can remove posts if the main admin sets permission for that. All sub-admin activities can be checked by clicking on timeline icon next to their name:

How do I activate property message board?

 

The following link might be useful:
How to set access permissions for each admin?

Please note! 

  • If the tenant's lease becomes past or ended, the new message board publications will no longer be visible for that tenant, the tenant will not be able to leave comments on any posts. But tenants will be able to view past publications, comments made during their lease term.

 

  • New tenants are not able to see past publications and their comments and will be able to view only those publications that were made during their lease term.

 

Last updated:
Nov. 6th, 2019

Please let us know if you have any other questions.